Important Notice: This position is offered through a service provider for a contract period of one (1) year, subject to renewal based on performance and business needs.
Summary
Drives an integrated approach to quality, safety, and customer/beneficiary experience across service operations, ensuring consistent delivery, regulatory compliance, and high satisfaction levels.
Key Responsibilities
- Develop and manage quality standards and service delivery frameworks
- Ensure health, safety, and risk management compliance
- Monitor service performance and customer experience metrics
- Lead audits, inspections, and continuous improvement initiatives
- Analyze feedback and implement corrective and preventive actions (CAPA)
- Produce performance dashboards and executive reports
Experience
- 5–10 years of experience in quality, operations, or service excellence
- Experience in service-based or project-based environments
- Prior exposure to quality management, HSE, or customer experience is required
Education
- Bachelor's degree in Business Administration, Engineering, Quality Management, or related field
- Master's degree is a plus
Certifications (Preferred)
- ISO 9001 Lead Auditor
- Six Sigma (Green Belt or Black Belt)
- NEBOSH / IOSH or equivalent safety certification
- Certified Quality Manager (CQM) or similar
