Purpose of Job
Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives. Jobholders oversee the implementation of operational plans and the provision of significant improvements to set policies, procedures, standards and reports. Their main operational role includes developing policies, procedures, and channels for reporting irregularities, and recommending improvements to reduce unethical behaviour.
Job Responsibilities
Whistleblowing Planning and Enablement
- Develop policies and procedures to report irregularities based on extensive research on leading practices
- Identify channels to report irregularities
- Coordinate with concerned internal stakeholders to create accessible channels to report suspected acts of violations
- Raise awareness of the importance of whistleblowers to promote a speak up culture and encourage the disclosure of wrongdoing in coordination with Corporate Communications & Awareness function
- Provide support to employees and contractors through securing safe and confidential reporting of any discovered irregularity
Investigation, Whistleblowing Support, and Reporting
- Receive internal complaints related to internal disputes, employee misconduct or grievance through the whistleblowing platform hotline, perform initial check, and log them for tracking purposes
- Collect needed proofs and evidence on all reported violations and issues and conduct simple investigations; analyze evidence and findings of facts and identify necessary measures
- Follow-up for the resolution of violations and provide needed support
- Develop reports consolidating analysis and findings and recommend improvements to reduce irregularities and unethical behaviour in the workplace at all times
Organization and Operations
- Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
- Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
- Escalate complex problems to the relevant person to ensure cases/issues are closed properly
- Perform other duties as requested
People Management
- Train junior staff on the different job activities to ensure transfer of know-how, when applicable
- Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
- Support junior staff or direct reports in order to execute their duties according to set policies and processes
Job Details
Communication and Contacs
Education
Bachelor's degree in Business Administration, Law, or equivalent
Experience
A minimum of 5 years of relevant experience
Competencies
Policy Making - Proficient
Internal Audit Techniques - Advanced
Internal Audit Planning - Proficient
Collaboration and Communication - Developing
Professionalism - Proficient
Legislations and Regulations - Proficient
Investigation - Advanced
Results Oriented - Proficient
Customer Focus - Proficient
Quality Management - Advanced
Enablement of Change and Innovation - Developing
