Receptionist / Admin Assistant

Responsibilities

• Manage incoming calls and direct them appropriately.
• Welcome visitors and ensure professional hospitality standards.
• Coordinate meeting room bookings and meeting setup.
• Handle courier services and incoming/outgoing mail.
• Manage inbound leads and ensure accurate logging in the CRM system.
• Update CRM records and track follow-ups.
• Coordinate with the business development team to ensure timely lead assignment and response.
• Maintain organized records of client communications and inquiries.
• Handle procurement of office supplies and service requirements.
• Coordinate vendor payments and invoice processing.
• Oversee maintenance, office repairs, and service contracts.
• Ensure smooth day-to-day office functionality.
• Support staff travel arrangements including flight bookings and accommodation.
• Coordinate visa processing and required documentation.
• Assist in organizing company events and internal meetings.
• Lead and supervise office support staff (drivers, office assistants, reception backup).
• Act as the point of coordination between management and support staff

Qualifications

• Minimum 5 years of experience in reception, office administration, or operations coordination.
• Experience handling CRM systems and vendor coordination is preferred.
• Bachelor's degree in Business Administration or relevant field preferred.
• Proficient in Microsoft Office Suite.
• Experience using CRM systems.(preferably)
• Basic financial handling knowledge (petty cash & invoice tracking).
• Strong organizational and multitasking abilities.
• High level of accuracy and attention to detail.
• Professional communication skills.
• Ability to supervise and coordinate small teams.
• Strong sense of ownership and accountability.
• Discretion in handling confidential information.