Job Title:
Receptionist & HR Administrator
Department:
Human Resources / Administration
Reports To:
HR Manager
Location:
Dubai, UAE
JOB PURPOSE
The Receptionist & HR Administrator serves as the first point of contact for visitors while providing comprehensive administrative and HR support. This role ensures smooth front-office operations, professional visitor management, and efficient execution of HR administrative processes in compliance with UAE labor laws and company policies.
KEY RESPONSIBILITIES
Front Office & Reception
- Greet visitors, clients, and employees professionally and courteously.
- Manage reception desk, phone calls, emails, and courier services.
- Maintain visitor logs and ensure adherence to security protocols.
- Coordinate meeting room bookings and office schedules.
- Ensure reception and common areas are presentable at all times.
HR Administration
- Support end-to-end onboarding activities including offer documentation, joining formalities, and induction coordination.
- Maintain accurate employee records (physical and HRIS).
- Assist in preparing HR letters (offer letters, employment confirmations, NOCs, experience letters).
- Coordinate with PRO/immigration teams for visa processing, Emirates ID, medicals, and labor cards.
- Track leave records, attendance, and probation confirmations.
- Support offboarding processes including exit formalities and documentation.
Office Administration & Coordination
- Manage office supplies, pantry items, and vendor coordination.
- Support travel bookings and accommodation arrangements if required.
- Coordinate with facilities, IT, and vendors for office operations.
- Assist in organizing employee engagement activities and HR events.
Compliance & Reporting
- Ensure HR documentation complies with UAE labor laws and company policies.
- Maintain confidentiality of employee data at all times.
- Support HR reporting and audits as required.
KEY PERFORMANCE INDICATORS (KPIs)
- Front-desk service quality and professionalism
- Accuracy of HR documentation and records
- Timely completion of onboarding and admin tasks
- Employee satisfaction with HR support
- Compliance with UAE labor requirements
QUALIFICATIONS & EXPERIENCE
Education
- Bachelor's degree in Human Resources, Business Administration, or related field preferred.
Experience
- 24 years of experience as a Receptionist, HR Administrator, or similar role in the UAE.
- Hands-on experience with UAE visa and labor processes is highly preferred.
SKILLS & COMPETENCIES
Technical Skills
- Knowledge of UAE labor law basics and HR documentation.
- Proficiency in MS Office (Word, Excel, Outlook).
- Experience using HRIS systems is an advantage.
Behavioral & Soft Skills
- Excellent communication and interpersonal skills.
- Professional appearance and demeanor.
- Strong organizational and multitasking abilities.
- Attention to detail and confidentiality.
- Customer-service mindset.
