Receptionist & HR Admin

Job Title:

Receptionist & HR Administrator

Department:

Human Resources / Administration

Reports To:

HR Manager

Location:

Dubai, UAE

JOB PURPOSE

The Receptionist & HR Administrator serves as the first point of contact for visitors while providing comprehensive administrative and HR support. This role ensures smooth front-office operations, professional visitor management, and efficient execution of HR administrative processes in compliance with UAE labor laws and company policies.

KEY RESPONSIBILITIES

Front Office & Reception

• Greet visitors, clients, and employees professionally and courteously.
• Manage reception desk, phone calls, emails, and courier services.
• Maintain visitor logs and ensure adherence to security protocols.
• Coordinate meeting room bookings and office schedules.
• Ensure reception and common areas are presentable at all times.

HR Administration

• Support end-to-end onboarding activities including offer documentation, joining formalities, and induction coordination.
• Maintain accurate employee records (physical and HRIS).
• Assist in preparing HR letters (offer letters, employment confirmations, NOCs, experience letters).
• Coordinate with PRO/immigration teams for visa processing, Emirates ID, medicals, and labor cards.
• Track leave records, attendance, and probation confirmations.
• Support offboarding processes including exit formalities and documentation.

Office Administration & Coordination

• Manage office supplies, pantry items, and vendor coordination.
• Support travel bookings and accommodation arrangements if required.
• Coordinate with facilities, IT, and vendors for office operations.
• Assist in organizing employee engagement activities and HR events.

Compliance & Reporting

• Ensure HR documentation complies with UAE labor laws and company policies.
• Maintain confidentiality of employee data at all times.
• Support HR reporting and audits as required.

KEY PERFORMANCE INDICATORS (KPIs)

• Front-desk service quality and professionalism
• Accuracy of HR documentation and records
• Timely completion of onboarding and admin tasks
• Employee satisfaction with HR support
• Compliance with UAE labor requirements

QUALIFICATIONS & EXPERIENCE

Education

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.

Experience

• 24 years of experience as a Receptionist, HR Administrator, or similar role in the UAE.
• Hands-on experience with UAE visa and labor processes is highly preferred.

SKILLS & COMPETENCIES

Technical Skills

• Knowledge of UAE labor law basics and HR documentation.
• Proficiency in MS Office (Word, Excel, Outlook).
• Experience using HRIS systems is an advantage.

Behavioral & Soft Skills

• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Attention to detail and confidentiality.
• Customer-service mindset.