Job Title: Receptionist
Location: Dubai
Job Purpose
The Receptionist reports directly to the Property Supervisor and works closely with the team to achieve property management and company goals. The role involves maintaining cordial relationships with PM officers and the leasing team for efficient internal liaison and smooth site operations.
Key Accountabilities
Revenue & Costs
- Verify office supply requests with supporting documents before submission.
Customer
- Attend to walk-in customers requests and inquiries promptly.
- Handle complaints and coordinate with relevant officers.
- Implement corrective actions based on customer satisfaction surveys.
- Provide feedback to supervisors on customer needs and escalate policy/procedure changes when required.
- Maintain positive client relationships and ensure the reception area is well-kept.
Internal Business Processes
- Maintain control of viewing keys and report missing keys immediately.
- Answer calls, take messages, and ensure timely callbacks.
- Raise PRs in ERP for office requirements.
- Review pantry items daily and manage stock.
Learning & Growth
- Attend all assigned training courses.
- Foster a positive work environment with colleagues.
Health & Safety
- Report issues or concerns to the Property Supervisor.
- Comply with Khidmah's Quality Policy, HSE policy, AD ESHMS regulations, and other applicable UAE laws.
- Avoid improper conduct that could endanger health and safety.
- Participate in safety and health training sessions.
Job Dimensions
- Financial: Receiving service charges via credit card and cheques.
- People: Handle walk-in customers and customer calls.
Education
- High School Diploma or Bachelor's degree
Experience & Skills
- Ability to work independently with minimal supervision.
- Flexible and adaptable to changing business needs.
- Self-motivated and a team player.
- Effective in complex and demanding environments.
- Excellent written and spoken English; clear communication skills.
- Ability to work in a multicultural environment.
