Regional Head of Hotel Operations

My client is a leading hotelier in the Middle East. They are looking for an outstanding Director to support their current portfolio and expansion.

Portfolio Operational Oversight

Provide executive operational oversight of all Hotels and Leisure assets

Ensure operational excellence, guest satisfaction, and service standards are maintained across the portfolio

Align day-to-day operations with the strategic asset direction set jointly with Asset Management

Identify operational risks, inefficiencies, or structural issues impacting performance

Financial Review & Performance Management

Review the financial performance of the portfolio, Leisure assets, in collaboration with Asset Management and the CFO

Drive cost discipline while protecting service quality and brand integrity

Ensure alignment between operational execution and approved business plans and budgets

Underperformance Identification & Cross-Functional Escalation

Proactively flag underperformance, structural issues, or emerging risks requiring strategic intervention

Engage Commercial, Operations, Finance, and HR functions to diagnose and address performance gaps

Ensure timely implementation of turnaround plans where necessary

Provide structured performance reporting to the CEO and Executive Leadership Team

Transformation & Strategic Input

Identify where transformation is required and provide structured recommendations to Asset Management

Maintain executive oversight of transformation initiatives

Work with Development Management to ensure transformation projects are operationally viable and commercially sound

Ensure operational readiness and performance stabilization post-implementation

Development & Project Oversight (Operational Interface)

Collaborate with Development Management during repositioning, refurbishment, or enhancement projects

Ensure CAPEX investments translate into measurable operational and financial improvements

Validate that new initiatives are operationally executable and aligned with asset strategy

Support pre-opening or major repositioning efforts from an operational governance perspective

Leadership & Governance

Lead and align operational leadership teams across the Self-Operated portfolio

Work closely with People & Culture to ensure workforce planning