Job Description
Job Purpose
Future Pipe Industries Group is seeking an experienced Regional Senior Manager – Quality to lead and elevate quality management across the group's global manufacturing plants and central functions. Reporting to the Vice President – Quality, this senior leadership role is central to maintaining FPIG's reputation for excellence in composite GRP/GRE piping solutions.
The successful candidate will drive continual improvement, manage quality certifications, conduct group-wide audits, and champion a culture of quality across all business units.
Key Responsibilities
Quality Strategy & Leadership
• Implement group quality policies ensuring products meet customer expectations and agreed specifications.
• Promote a quality mindset across the organization and cross-functional teams.
• Conduct risk assessments, establish controls, and develop quality culture programs.
• Train and mentor staff on quality assurance initiatives.
• Perform root cause analysis on non-conformances and implement corrective and preventive actions.
Operational Excellence
• Lead Lean Six Sigma improvement initiatives to reduce defect rates, rejection rates, and repair rates.
• Improve first-pass efficiency across manufacturing and operational processes.
Quality Certifications
• Liaise with customers, certification agencies, and end users to obtain and maintain quality certifications and approvals.
• Implement necessary actions to maintain and renew all existing FPIG certifications.
• Obtain new certifications across all plants, including Marine Type approvals.
• Perform gap analyses before major audits to ensure compliance readiness.
Audits & Inspections
• Plan and execute a comprehensive annual audit program ensuring each plant/function is audited at least twice per year.
• Establish effective audit and corrective action systems across FPIG plants.
• Ensure all manufacturing procedures, testing, and calibration standards are adhered to.
• Report extraordinary or persistent audit findings to senior management.
Quality Management System (QMS)
• Establish and implement Quality policy, Group Quality Manual, and QMS procedures.
• Review, update, and control QMS procedures with a focus on continual improvement and regulatory compliance.
• Analyse customer complaints and collect/maintain site failure data, implementing lessons learned.
• Support FPI management in implementing QMS across all functional areas.
Customer Satisfaction
• Establish and execute customer satisfaction survey procedures and rating methodologies.
• Compile satisfaction reports, analyze data, and devise improvement plans on low-rated attributes.
People & Team
• Lead, motivate and mentor a team of 2 direct reports and 10+ indirect reports.
• Develop and roll out quality-related training programs across the group.
• Work with local management to deliver business Quality KPIs.
Qualifications & Experience
Required
• Bachelor's degree in Engineering (Manufacturing, Mechanical, Chemical, Industrial, or Civil).
• Minimum 10 years of Quality management experience in a medium to large manufacturing company.
• Certified ISO 9001 Lead Auditor.
• Lean Six Sigma Black Belt.
Preferred
• 15+ years of experience in manufacturing composite GRP/GRE piping materials.
• Certified API Q1 practitioner with strong knowledge of API 15 HR & API 15 LR.
• Certified ISO 9001, ISO 14001, OHSAS 18001 / ISO 45001 Lead/Internal Auditor.
• Strong working experience in fiberglass products, processes, and applications.
• Experience in non-conformance investigations, lessons learned, and internal/external audits.
Key Skills & Competencies
• Knowledge of international quality standards and their implementation.
• Ability to influence quality behaviors at all levels and drive organizational change.
• Strong analytical and problem-solving skills with an eye for detail.
• Excellent communication, interpersonal, and presentation skills.
• Ability to read and interpret engineering drawings and undertake detailed inspections.
• Detailed knowledge of GRE/GRP processes, products, and technical aspects.
• Leadership, mentoring, and team development capability.
• Proficient in quality data analysis and trend reporting.
• Fluency in English.
