Job Description
Job Objective
Regional Manager controls, manages and monitors the application of Quality management measures and systems across the assigned region in accordance with Wood quality policy, quality standard and agreed objectives. Ensures the effective implementation and maintenance of quality management systems, complying with ISO 9001 requirements where applicable. Report to operations centre and regional management on the performance of quality within their designated business area and proposing solutions and continual improvement. This includes being the custodian of quality management and continuous improvement, enabling the application of project/contract start-up and intervention support, regional assurance activity and quality improvement plans.
Responsibilities
LEADERSHIP
- Promote Quality to all areas of the region including the effective communication and engagement of what quality means and how it adds value.
- Provide functional support to regional quality team ensuring they are aware of their roles, responsibilities and deliverables. Ensure they are competent and provided with mentoring where required.
- Effective quality planning to ensure quality budgets are established, the function is resourced and defined quality deliverables are produced in line with agreed timeframes.
- Provide support to projects/contracts in the appointment of new hires
- Ensuring direct reports are assessed as being competent for their allocated roles and coaches, mentors and supports the ongoing development of these resources.
- Manage regional quality input to tenders and proposals
- Undertake activities in support of OAQ objectives, as cascaded from BU, and to further cascade to regional projects/contracts
- Lead by personal example and encourage all employees to conduct their activities in accordance with all applicable laws, professional standards, and the enterprise standards and policies
- Acting as the regional Management System (MS) representative providing direction and support to leadership on management system development and its effective deployment including MOC.
GOVERNANCE
- Promotion and of risk-based planning of contract/project assurance schedules within region
- Timely provision of data, key risks, trends and themes to BU monthly reporting cycle
- Manages regional and Operating Centre quality management system reviews and their outputs.
- Responsible for promotion and embedment of Customer Satisfaction system and feedback processes
- Oversight and verification of PMR Quality Data and support to local/regional PMR reviews
ASSURANCE
- Ensure the regional level assurance programme is deployed, via GTRAC, in line with key enterprise standards and process including the resourcing of competent personnel to deliver.
- Identification and management of improvement plans to reduce/ eliminate risk identified during assurance activities
- Support corrective action process with staff post-audit
- Support the maintenance of MS certification including acting as the regional conduit for all 3rd party MS assessments
- Ensures the overall integrity and scope of the management system as applied in all relevant businesses, locations and worksites
IMPROVEMENT
- Ensuring that ATRAC system is effectively deployed across the region
- Ensure that suitable and sufficient investigation and RCA is applied.
- Drive a culture of continuous improvement across the region, including embedment of processes for progressive learnings
- Actively participates in the wider quality network both offering and taking on good practices and elevates good practices to higher organisational levels for wider implementation
- Supports the drive for standardisation of BMS content across the business, maximising the use of global and business essential consistency processes where applicable
Qualifications
Qualifications
- Degree qualified in engineering, Quality or technical discipline (essential)
- Chartered Quality Professional by the CQI or equivalent (preferrable)
- Lead Auditor (essential)
Knowledge, Skills, And Experience
- Proven experience as a Quality Leader
- Strong knowledge of MS Standards (e.g., ISO 9001, 14001, 45001) and their deployment
- Experience of risk analysis and delivery of assurance programmes
- Established and achieved challenging performance targets
- Demonstrated a commitment to continual learning and development
- Proficient in the use of continual improvement tools and techniques
Personal attributes
- High level of effective and engaging communication skills in both written and spoken format
- Confident at talking at senior leadership levels
- Analytical, Problems Solving skills and Systematic thinking
- Strong ability to influence without direct authority
- Consistently model and lead on Wood's shared values
- Balance humility and self confidence
- Build robust capability and appropriate succession and development
- Champion and drive innovation and change initiatives, focused on improving quality and effectiveness
- Work effectively across different cultures and varied business groups and services with a global mind-set
- Both challenge and support the business to encourage and drive improvement and learning
About Us
Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com
Diversity Statement
We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
