About the role:
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
Responsibilities:
- Support the Renewals Manager in managing all renewal activities across multiple accounts and regions.
- Maintain and update renewal data in CRM and internal systems to ensure timely follow-up and forecasting accuracy.
- Prepare renewal quotations, and documentation for customer and vendor submissions.
- Coordinate internally with Sales, Finance, and Operations to secure approvals, POs, and invoices.
- Make sure that the renewed licenses have been delivered to the customer.
- Follow up on pending approvals, purchase orders, and invoices related to renewal deals.
- Track renewal milestones, follow up proactively on pending renewals, and escalate any risks or delays.
- Monitor contract expiration dates, initiate renewal discussions early, and ensure continuity of service.
- Generate regular reports to reflect renewals achievements on a weekly basis.
- Ensure all renewal records are properly documented and compliant with internal policies.
- Participate in weekly renewal review calls and contribute to performance tracking and follow-up actions.
Skills:
- Strong proficiency in Microsoft Excel and CRM systems (e.g., Salesforce, Odoo, or similar).
- Experience in managing software renewals, license tracking, and contract documentation
- Excellent English communication skills written and verbal
- High attention to detail, accuracy, and follow-up discipline
- Proven ability to manage multiple tasks with tight deadlines.
- Understanding of basic sales and procurement workflows
- Experience coordinating with vendors, partners & customers
- Negotiation Skills
- Communication Skills
- Minimum 23 years of experience in Sales Operations, Renewals, or Customer Success support roles preferably within IT, Software, or Cloud Solutions environments.
