Reservations Supervisor - Hotel Experience

• Supervise and support the reservations team in daily operations.
• Strong understanding of revenue principles, forecasting, and rate management is highly desirable.
• Ensure accurate handling of room bookings, amendments, and cancellations.
• Monitor room inventory and maximize occupancy and revenue.
• Coordinate with Front Office, Sales, and Revenue departments.
• Handle escalated guest inquiries and special booking requests.
• Prepare and review reservation reports.

Qualifications

• Proficiency in Reservations processes and reservation management systems
• Experience in Revenue Management and rate strategy is highly preferred.
• Minimum 3 years of experience in hotel reservations.
• Excellent Communication skills, both verbal and written
• Strong Customer Service and Customer Satisfaction abilities
• Experience in Training and mentoring team members
• Ability to solve problems efficiently and exceed guest expectations
• Prior experience in hotel operations as a Reservations Supervisor or similar role
• Bachelor's degree in Hospitality Management or a related field is preferred