- Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements.
- Represent the outlet in daily F&B meetings and other operational meetings as required.
- Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates.
- Prepare staff schedules based on forecasts, business levels, and special events.
- Monitor staff attendance, performance, grooming, and conduct regular evaluations.
- Ensure all team members comply with InterContinental grooming and service standards.
- Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding.
- Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels.
- Control beverage, cigar, and cigarette stocks in line with hotel procedures.
- Monitor casual labor and overtime to ensure labor costs remain within the approved budget.
- Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure.
- Handle guest feedback and complaints professionally and implement corrective actions when necessary.
- Maintain updated records of regular and VIP guest preferences to enhance personalized service.
- Promote upselling initiatives to maximize revenue and achieve sales targets.
- Support and organize outlet promotions and marketing activities to drive business.
- Monitor competitor outlets and provide market feedback reports.
- Ensure compliance with licensing laws and regulations related to alcohol service.
- Maintain accurate department records, booking procedures, and table plans.
- Delegate responsibilities effectively to ensure smooth operations during all service periods.
- Foster a positive work environment that promotes team morale, motivation, and efficiency.
- Maintain confidentiality of business and guest information.
- Ensure full compliance with health, safety, and FLS policies, including proper use of safety equipment and reporting of hazards or incidents.
- Perform any other duties as assigned by senior management.
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