Position is urgent to fill. Please apply only if you meet the above criteria to [Confidential Information]
Company Description
Toy Station is a leading distribution and retail company specializing in toys in the UAE. We take pride in bringing happiness to kids of all ages by offering a wide range of high-quality toys. From video games, dolls, and puzzles to RC cars, plush toys, slime kits, and DIY sets, Toy Station caters to every child's interest, all under one roof. Our goal is to bring joy and entertainment to families through our thoughtfully curated selection of toys.
Role Description
This is a full-time, on-site role based in Dubai for a Retail Operations Manager. The Retail Operations Manager will oversee daily store operations across Dubai and Abu Dhabi, manage coordination with suppliers, inventory control, and ensure exceptional customer service.
The role involves supervising staff, tracking sales performance, coordinating merchandising, and identifying opportunities to optimize store efficiency.
Additionally, responsibilities include implementing company policies and fostering a positive workplace culture to drive team performance and achieve business growth.
Qualifications
- Strong organizational and problem-solving skills with attention to detail
- Proficiency in using retail management software and data analysis for sales tracking
- Previous experience in retail or the toy industry is an advantage
- Experience in coordination with suppliers on deliveries scheduling, pricing, branding, events initiatives, and payments
- Awareness of toys industry trends
- Experience in high standards of visual merchandising and retail marketing
- Leadership and team management abilities to motivate and train employees
- Operational management skills, including store operations, staffing, and inventory control
- Customer service and communication skills, with a focus on delivering excellent experiences
- Bachelor's degree in Business Administration, Retail Management, or relevant field preferred
- Ability to manage budgets for the stores, ensuring financial health and profitability
- Ability to monitor expenses and implement cost-saving measures without compromising quality or customer experience
- Ability to provide accurate sales and financial reporting to the senior management team
- Expertise inpremium-level standards and customer service
- Abilityto demonstrate strong mentoring and coaching capabilities, particularly in Staff training on brand and VM standards, mentoring on customer service standards, and driving sales revenue growth across the store network.
- Experience coordinating effectively with suppliers on purchase orders
Position requirements and details
- Min 3 years in a similar role
- Any nationality
- A UAE driving license and a car are a must
- Budget: 8,000 - 12,000 AED monthly, based on the interview results and candidate experience
- 6 days per week. 9 hours inclusive 1 hour break
- The company is providing a visa, insurance, and annual airfare.
