Role overview and Responsibilities
Job Objective:
- Successfully convert prospective sales into actual sales.
- Ensures that sales targets are met and exceeded as directed by management, and develops client portfolios proactively.
Key Performance Indicators:
- To achieve the individual sales target and sales KPI
- Ensure that the store meets DAMAS standards.
- Excellent product knowledge of own products and competitor products.
- Ensure excellent display of customer service by following the DSCE
- Stock control maintain 100% stock accuracy
- Consistently achieve and/or exceed the monthly sales target, as directed by management.
- Deliver exceptional and outstanding customer service by creating an environment that is friendly and welcoming, maintaining high standards, ensuring solid product knowledge, and all other components of customer service before, during and after the sale.
- Adapt approach according to the client needs and motivations
- Negotiate and handle objections with ease
- Remain current on industry news and competitor
Experience, Qualification and Competencies
Qualification:
- Minimum Senior High School Graduate
Experience:
- 5 to 7 years of previous experience in luxury retail, service or hospitality environment
- General knowledge of Jewellery
Personal Skills/Abilities:
- Excellent interpersonal and communication skills
- Strong understanding of Customer Service needs and Customer priorities
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Self-Starter with Team-Player approach
- Must be available to work retail hours including weekends to meet business needs
