The Retail Sales & Administrative Assistant is responsible for supporting both boutique retail operations and administrative functions to ensure seamless client experience and efficient internal processes. This role requires a high level of professionalism, strong organizational capabilities, and a solid understanding of luxury service standards. The position serves as a key link between the retail floor, management, suppliers, and internal departments.
Main Responsibilities
Retail Sales and Client Service
- Provide a refined and professional client experience, ensuring all customers receive attentive, personalized service aligned with luxury brand standards.
- Support the achievement of sales objectives through strong product knowledge, effective selling techniques, and client engagement.
- Manage fitting room operations and ensure clients receive timely and courteous assistance.
- Build and maintain client relationships, including maintaining a client database and supporting VIP client initiatives.
- Maintain store presentation and ensure merchandise displays meet corporate visual standards.
- Process sales transactions, returns, exchanges, and maintain accurate client and sales records.
- Stay informed on new collections, product features, and industry trends to enhance client interactions.
- Assist with store events, including product launches, promotional activities, and client appointments.
Administrative & Operational Support
- Serve as the primary point of contact for daily communication with vendors, suppliers, partners, and internal departments.
- Coordinate administrative tasks including attendance tracking, meeting scheduling, and general office support.
- Maintain ZOHO Inventory, including imports, goods receiving, stock updates, reconciliation, and order tracking in Shopify.
- Oversee accurate preparation, packaging, dispatch, and tracking of client deliveries.
- Coordinate with courier partners to ensure timely delivery and resolve shipment issues.
- Support financial processes including invoicing, purchase orders, petty cash, and corporate card tracking.
- Perform data entry and digital updates, including website maintenance and online order fulfillment.
- Assist with procurement activities and occasional photoshoots, including basic photography and editing.
- Perform additional duties as assigned by Management.
- Support influencer communication and social media posting as required.
- Perform additional duties as assigned by Management
Qualifications & Skills
- Minimum 3 years of experience in luxury retail, premium customer service, or a similar client-facing environment.
- Must have strong clientele or client database
- Strong administrative and organizational skills with a high level of accuracy and attention to detail.
- Proficiency in inventory and order tracking systems (ZOHO and Shopify preferred) and basic financial documentation.
- Excellent verbal and written communication skills with a professional and polished demeanor.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
