Role in Golf Course Management

Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent. Mohamed Alabbar

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world, created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa.

ABOUT THE ROLE

Entrusted with the daily maintenance, operations and management of the golf maintenance department. Ensures the implementation and documentation of all maintenance programs to provide the highest possible standard of playing surfaces in order to deliver outstanding golf experiences. Represents both the club and the department in liaising with all relevant stakeholders both internal and external to the business. Develops and trains the team while implementing the agreed Standard Operating Procedures.

ABOUT THE FUNCTION

• Ensuring Exceptional Customer Service at the Golf Arena and relates facilities.
• Oversees and enforces the golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory and resources.
• Oversees merchandising for the golf shop.
• Oversees the supervision of the maintenance of golf carts and golf operations personnel.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.

PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST

• Providing exceptional playing surfaces and landscape in line with the SOP resulting in positive Guest experience. Guest feedback and Mystery Shopper platforms
• Analyzing operations and assigning resources accordingly.
• Seamless Communication across all levels of the business unit.
• Provide constructive feedback (on and off-the-job).
• Overall Asset Management
• Financial Performance

TECHNICAL SKILLS & COMPETENCIES

• Resilience
• Adaptability
• Strong organizational and leadership skills.
• Excellent communication and interpersonal skills.
• Training on Safety Procedures & Implementation of Health & Safety
• Environmental Stewardship
• Turfgrass Management including pest, weed and disease identification
• Irrigation Management
• Pesticide Legislation and Application

DESIRED PROFILE (QUALIFICATIONS, EXPERIENCE & LANGUAGE PROFICIENCY)

• Minimum of a high school diploma is required/ Degree preference in agronomy/ horticulture/ plant/soil science or a related field is preferred.
• Member of an industry organization such as GCSAA or BIGGA
• Displays an excellent understanding, planning, organization and implementation of the construction of new playing surfaces.
• Understands the club Financial Performance and the impact the golf course maintenance has on that
• Supervises, organizes and demonstrates good planning skills.
• Minimum of five years of experience in a similar position in a Golf Club.
• Pesticide applicators license or similar

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.