Role in Housekeeping, Palace Creek Harbour

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world, created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa. Emaar Hospitality Group is also the Official Hotel and Hospitality Partner of Expo 2020 Dubai.

ABOUT THE FUNCTION

The role is responsible for planning, organizing, directing and controlling all housekeeping activities, maintaining the established standards of cleanliness, orderliness and attractive condition of the public areas, back-of-the-house areas and the laundry plan.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Formulating and implementing housekeeping strategies aligned with the hotel's brand standards and luxury positioning.
• Develop departmental goals and objectives to improve service quality, efficiency, and guest satisfaction.
• Implement regular audits and inspections to maintain quality, identifying areas for improvement.
• Collaborate in creating training programs for housekeeping staff to maintain skill levels and service quality.
• Mentor and coach supervisors and team members, fostering a culture of excellence and continuous improvement.
• Responsible for budgeting and resource allocation, ensuring optimal use of supplies and labor without compromising quality.
• Forecast staffing needs and assist in recruitment planning to maintain adequate workforce levels.
• Participate in cross-functional meetings and initiatives aimed at enhancing overall hotel operations.
• Support initiatives aimed at personalizing guest services, handling guest feedback, and promptly resolving complaints related to housekeeping.
• Ensure compliance with health, safety, and environmental policies.
• Promote sustainable practices within the housekeeping operations, such as waste reduction and eco-friendly products.
• Assist in evaluating and implementing new technologies or housekeeping management systems that improve efficiency and guest satisfaction
• Help track performance metrics and KPIs through data analysis and reporting tools.
• Oversee daily activities of housekeeping teams including room attendants, public area cleaners, laundry staff, and supervisors.
• Assist in organizing and conducting training sessions for new hires and ongoing refresher courses for existing staff.

WHAT YOU WILL NEED TO SUCCEED

• 5-8 years of Housekeeping experience in a luxury property
• At least 3 years of managerial experience
• A blend of hands-on operational expertise, leadership skills, and familiarity with the high standards and expectations of luxury hospitality
• Professional chemical handling certification plus

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.