About Ciel Dubai Marina, Vignette Collection
Ciel Dubai Marina, Vignette Collection is a lifestyle luxury hotel located in the Dubai Marina district of Dubai, United Arab Emirates. Standing at 377 meters, Ciel is the tallest hotel in the world boasting 1,004 guestrooms featuring floor-to-ceiling panoramic glass windows, eight dining destinations, three outdoor swimming pools including one of the world's highest infinity pools, a luxury spa, and a state-of-the-art gymnasium. Designed by award-winning architects Norr, the skyscraper is a global symbol of modern engineering and luxury. Ciel is strategically located at the gateway to Dubai Marina, offering direct access to key tourist attractions, beaches, retail centres, and transport networks. The property was developed by The First Group, a renowned UAE-based global property investment firm and is part of IHG Hotels & Resorts Vignette Collection. Discover more at https//www.vignettecollectionhotels.com/cieldubai.
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
As a
Rooms Controller, you will play a critical role in optimizing room inventory, coordinating room allocations, and ensuring that every guest receives their preferred room with a seamless experience. This position requires a keen eye for detail, strong communication skills, and a strategic mindset to balance guest satisfaction with operational efficiency in the world's tallest hotel.
Key Responsibilities
- Manage daily room allocations based on guest preferences, VIP status, and operational requirements.
- Coordinate early arrivals, late departures, room moves, and out-of-order rooms in cooperation with Housekeeping and Engineering.
- Maximize room revenue by ensuring optimal room inventory usage and close coordination with Reservations.
- Handle pre-arrival arrangements for VIP guests, groups, and special requests to ensure a flawless check-in experience.
- Maintain accurate room status in Opera PMS and ensure room discrepancies are resolved swiftly.
- Collaborate with the Guest Experience and Front Office teams to ensure guests are assigned appropriate rooms.
- Monitor and manage overbooking situations with a proactive and guest-centric approach.
- Prepare daily arrival and occupancy reports for internal departments.
- Liaise with Sales, Revenue, and Housekeeping departments for smooth coordination and communication.
- Support the front office team during busy periods or as needed, including check-in/check-out assistance.
- Minimum 1-2 years of experience in a similar role in a luxury hotel environment.
- Strong knowledge of Opera PMS and room allocation procedures.
- Analytical mindset with excellent planning and organizational skills.
- Strong communication and teamwork abilities.
- High level of accuracy and attention to detail.
- Calm under pressure, with the ability to multi-task and prioritize.
- Fluent in English; additional languages are a plus.
- Professional appearance and demeanor.
