Sales Account Manager

Employer Overview

A leading HR consultancy firm, acting as a trusted partner for organizations seeking comprehensive people and management solutions. The comany pecializes in executive search, personnel and payroll services, and end-to-end HR solutions, delivering innovative, proactive, and impactful support that enables organizations to attract talent, optimize performance, and achieve sustainable growth.

Job Summary

The Sales Account Manager is responsible for managing and growing client accounts by building strong relationships, identifying sales opportunities, and ensuring timely and accurate service delivery. The role focuses on achieving sales targets, coordinating with internal teams, handling client needs and escalations, and supporting contract renewals while monitoring account performance and market trends.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring timely communication and strong relationship management.
• Understand client needs, project requirements, and expectations to ensure accurate execution by internal teams.
• Coordinate with recruitment, operations, and other departments to deliver high-quality services and meet client timelines.
• Monitor account performance, track KPIs, and prepare regular status reports for internal and external stakeholders.
• Ensure smooth onboarding of new clients and maintain an ongoing account plan for each client.
• Handle client issues or escalations promptly, ensuring a positive experience and long-term partnership.
• Support contract renewals and documentation by collecting feedback and coordinating with relevant teams.
• Maintain accurate and updated records on CRM systems for all client interactions and activities.
• Stay informed about market trends, industry updates, and competitors to better support and guide clients.

Qualifications

• Bachelor's degree in Business Administration, Marketing, HR, or a related field.
• 1–3 years of experience in account management, client servicing, or coordination roles (preferably in HR, recruitment, or service-based industries).
• Strong communication, problem-solving, and relationship-building skills.
• Ability to multitask, manage timelines, and work across different teams.
• High attention to detail and strong organizational skills.