Sales B2C

Company Description

FlairsTech is a global Managed Services Provider (MSP) founded on innovation, talent, and excellence. With a team of over 1,000 professionals across five offices, we partner with more than 100 global leaders to deliver top-tier services in Software Development, Analytics, Digital Solutions, Business Operations, and Customer Experience. Serving markets across North America, Europe, the Middle East, and Africa, FlairsTech has become a trusted extension of our clients teams, enhancing their operations and driving productivity. Our success stems from our dedicated people and strong partnerships, fostering a culture of collaboration and growth.

Role Description

We are seeking a Sales Representative (B2C) for a full-time hybrid role based in Qesm El Maadi, with flexibility to work from home on some days. The Sales Representative will be responsible for identifying and reaching out to potential customers, building strong client relationships, delivering tailored product presentations, and meeting or exceeding sales targets. Day-to-day tasks will also include managing customer inquiries, negotiating terms of sale, maintaining records of interactions, and analyzing market trends to identify new opportunities.

Qualifications

• Strong communication, negotiation, and interpersonal skills to build and maintain client relationships.
• Sales experience, particularly in B2C environments, with a focus on achieving and exceeding performance targets.
• Basic knowledge of digital tools and CRM systems to track interactions and manage leads effectively.
• Ability to analyze market data and customer needs to identify opportunities and provide tailored solutions.
• Self-motivated and goal-oriented with excellent time management skills.
• Answer inbound calls, chats, and website form inquiries promptly
• Understand customer issues and identify service needs
• Qualify leads to ensure they meet service criteria
• Schedule appointments for technicians based on availability
• Explain services, pricing basics, and process clearly
• Upsell or cross-sell additional relevant services when appropriate
• Confirm appointments and reduce no-show rates
• Follow up with missed or rescheduled appointments
• Accurately update CRM / booking system
• Maintain SLA response times
• Experience in inbound call center or service-based environment
• Strong communication skills (clear, confident, professional)
• Ability to understand and simplify technical issues
• Basic sales and upselling ability
• CRM or booking software experience
• Problem-solving mindset