Company Overview
CDHORIZON—Global top 100 integrated equipment operation service provider. CDHORIZON is an integrated equipment operation service provider under FEHORIZON in the field of construction. In 2023, CDHORIZON was listed on the Main Board of Hong Kong Stock Exchange, stock code 09930.HK. It has been committed to providing multifaceted, multifunctional services throughout the entire life cycle by leveraging architectural and construction equipment and materials to reconstruct the equipment supply chain system, thereby continuously creating value for users.
Job Overview
We are looking for an experienced Hire Desk / Sales Coordinator to join our equipment rental team. The role will be responsible for managing customer enquiries, rental sales, hire administration, fleet coordination, deliveries, collections, and customer support.
Job Responsibilities:
Customer Service & Sales
- Act as the first point of contact for customers via phone, email, and online platforms.
- Handle equipment rental enquiries and understand customer requirements.
- Prepare, send, and follow up on quotations.
- Convert enquiries into confirmed hires and identify opportunities for extensions and additional equipment.
- Build and maintain strong relationships with B2B customers.
Hire Desk & Fleet Coordination
- Manage the full on-hire and off-hire process.
- Monitor fleet availability and maximize equipment utilization.
- Coordinate deliveries, collections, and job-to-job transfers.
- Liaise with transport teams, External transport providers, and the workshop to ensure equipment is available and ready for hire.
- Coordinate Pre-Delivery Inspections and equipment preparation.
Customer & Breakdown Support
- Coordinate customer requests, delivery updates, and hire extensions.
- Manage breakdown reports and liaise with the engineering team for quick resolution.
- Keep customers updated throughout the process.
Administration & Compliance
- Maintain accurate hire, customer, and fleet records.
- Process rental documentation, invoices, damage/loss charges, and related paperwork.
- Ensure equipment meets required inspection, safety, and certification standards.
- Verify operator licenses/site cards where applicable.
Qualifications & Requirements
- Bachelor's degree in Business Administration, Sales, Logistics, Supply Chain Management, or a related field.
- Previous experience in equipment rental, plant hire, powered access, tool hire, material handling, or a similar industry.
- Strong customer service and sales skills.
- Excellent communication, negotiation, and organizational abilities.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Good Microsoft Office, CRM, and hire management system skills.
- Knowledge of scissor lifts, boom lifts, telehandlers, or similar equipment is highly advantageous.
