Job Title: Quality Assurance Manager (Sales Inspector Tele sales & Client Acquisition)
Department: Sales Quality & Audit
Reports To: Sales Trainer / Sales Quality Manager
Location: Dubai, UAE
Industry: Forex, CFDs, Stocks, Crypto
1 Position Overview
The Quality Assurance Manager acts as an Inspector within the Sales Department.
Their role is to:
- Detect mistakes
- Identify miscommunication
- Spot compliance breaches
- Audit calls & CRM entries
- Flag incorrect or misleading information
- Report errors to Sales Trainer for correction
The QA does NOT correct or train the agents directlyinstead, they serve as an independent monitoring unit to ensure accuracy, compliance, and quality in the telesales and client acquisition process.
Key Performance Indicators (KPIs)
- Sales quality scores and audit accuracy
- Compliance adherence rate
- Reduction in customer complaints and escalations
- Improvement in conversion quality and retention
- Coaching effectiveness and quality improvement trends
Qualifications & Experience
- Bachelor's degree in Business, Management, or related field.
- 610 years of experience in sales quality assurance, tele-sales, client acquisition, or contact center quality.
- Prior experience in managing QA teams or sales audit functions preferred.
- Strong understanding of tele-sales processes, CRM systems, and call monitoring tools.
Skills & Competencies
- Strong analytical and auditing skills
- Excellent communication and stakeholder management
- Deep understanding of sales behaviors and customer psychology
- Knowledge of compliance, consent, and ethical selling standards
- Data-driven mindset with attention to detail
- Coaching and performance improvement capability
Interested candidates please directly Apply or share resumes to [Confidential Information]
Note: ** Candidates only present in the UAE with relevant experience will be considered**
