Lead and manage team of telesales consultant, including training, coaching, performance management to drive individual and team performance.
Set sales targets and objectives in alignment with company goals and monitor team progress towards achieving them.
Develop and implement effective sales strategies, tactics, and action plans to maximize sales opportunities and revenue growth.
Monitor and analyse key sales metrics and trends, such as call volume, conversion rates, revenue, and provide regular reports and insights to senior management.
Identify areas for improvement in sales processes, tools, and techniques and make recommendations to enhance team performance and efficiency.
Conduct regular performance review, provide feedback and develop initiatives to enhance the skills and capabilities of the telesales team.
Collaborate with marketing and product teams to ensure effective lead generation and campaign execution, and provide insights on customer needs and preferences.
Foster a positive and motivating work environment that encourages teamwork, collaboration, and high-performance culture.
Stay updated on industry trends, market conditions, and competitor activities to identify potential business opportunities and inform sales strategies.
Job Requirements
Qualifications:
Proven experience as a telesales manager or in a similar sales management role, with a track record of meeting or exceeding sales targets.
Experienced in B2C sales industry, education or any other relevant field will be an advantage.
In-depth knowledge of telesales techniques, processes, and best practices.
Strong leadership and people management skills.
Excellent communication, interpersonal, and negotiation skills.
Result-oriented and able to work in a fast-paced, target-driven environment.
Proficiency in using CRM software and sales tools for tracking and reporting purposes.
