Sales Manager

Job Purpose

Reporting to the Director; the Sales Manager will have responsibility for cross-sector accounts and be tasked with managing existing clients or forging new relationships, through multi-channel engagements and face-to-face meetings. If you love to learn and put your sales skills to practice in Enterprise Content, Automation, Data & AI platforms, this would be a great role for you. You will receive plenty of internal and external training and support. Working as a Sales Manager at SquareOne is a high-profile career opportunity. We trust our salespeople to be the first experience customers and prospects have of SquareOne, so you must demonstrate the values that we live by as an organization and share our passion to succeed and enable our customers to succeed. Working in our management team, you will be playing a crucial role in continuing to drive our business to keep growing and will be part of a dynamic team culture with strong internal networks and support right up to the management level.

Key Accountabilities

Operational

Business Development

• Achieving an assigned sales and profitability goal.
• Selling and supporting the firm's complete product and service offering to an assigned set of named accounts. Focusing on customers with high-value, strategic growth opportunities by doing multi-channel customer interactions and face-to-face meetings.
• Retains and profitably grows firm volume, sales, and profitability through proactive management of assigned large-customer relationships.
• Penetrates assigned accounts / markets by:

oUp-selling & Cross-selling new or additional products or services to current customers.

oFinding additional buyers within the assigned customer location.

• Sells the firm's complete offering of products and services.
• Leads all aspects of the sales process, calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management.
• Develops customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs,
• Proactively manages customers satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.
• Takes responsibility for accounts receivables from Clients by assisting Finance to collect pending amounts from Clients
• Recruits & manages a network of partners from the industry and outside to achieve the assigned business goals
• Works on self-generating leads & opportunities & also works with inside sales & marketing to augment it
• Work with CRM and other tools and ensure its updated with correct information.

Performance Measures

Achieves assigned sales quota

Meets assigned expectations for profitability

Establishes customer account plans that meet company standards in all assigned accounts.

Maintains high customer satisfaction ratings that meet company standards

Completes required training and development objectives within the assigned time frame

Organizational alignment

. Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.

. Works closely with the Sales Team to ensure monthly/quarterly/annual targets are achieved.

. Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.

Qualifications & Experience

Education and Certification

• Bachelor's degree (Preferably in Sales & Marketing)
• MBA is an added advantage

Knowledge and Skills

• Should have at least 3 years of hands-on experience in IT solutions in enterprise software.
• A record of achievement in the Sales Manager position.

Experience

• Minimum 5 years of sales experience in a business-to-business, large/strategic customer segment.

Competencies (Proficient Level)

Customer focused

Passion for Excellence

Go-Getter

Communication and Transparency

Inter-Personal Skills