Test Drive Preparation:
- Assist in preparing vehicles for test drives, including warming up the vehicle, and offering refreshments for customers.
Customer Vehicle Evaluation Support:
- Assist in the documentation process of customer vehicle evaluations to ensure seamless processing.
Offer Creation & Contract Management:
- Support the creation of sales offers and the finalization of contracts.
- Handle administrative work related to customer vehicle trade-ins.
Documentation Handling:
- Ensure proper completion and signing of required documents, including privacy policies and other legal documentation.
Administrative Handover:
- Organize and support the handover process of sold vehicles, ensuring all administrative steps are completed.
Customer Follow-Up:
- Conduct follow-ups on sales leads through online and offline channels to support the sales process and customer retention.
CRM Management:
- Update customer records in the CRM system, ensuring information accuracy and integration from multiple sources.
Sales Team Support:
- Provide administrative and logistical support to Sales Consultants, including preparing sales files and documentation.
Porsche Drive Administrative Processes:
- Execute all tasks related to Porsche Drive services, ensuring adherence to Porsche Drive Handbook policies.
Porsche Pro Support:
- Collaborate with the Porsche Pro to ensure a premium customer experience across all touchpoints.
Appointment Management:
- Assist in scheduling test drives, consultations, and customer visits, ensuring an efficient appointment process.
Requirements
Education & Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field from a recognized university.
Additional certifications in CRM systems, Sales Operations, or Automotive Sales Management are considered a plus.
Experience:
Minimum 2 to 4 years of experience in sales operations, administrative support, or customer service, preferably in the automotive or luxury retail sectors.
Hands-on experience with contract handling, offer preparation, and sales documentation.
Familiarity with vehicle registration, delivery procedures, or test drive processes is an advantage.
Technical Skills:
Proficiency in Microsoft Office (especially Excel, Outlook, and PowerPoint).
Strong command of CRM platforms such as Salesforce, SAP, or other automotive dealer management systems.
Ability to manage sales documentation workflows, organize files, and maintain accurate digital records.
Understanding of automotive administrative cycles, including invoicing, vehicle handover, and customer documentation.
Sales Coordination & Support Skills:
Capable of coordinating with internal teams including Sales Consultants, Porsche Pro, and after-sales departments.
Experience in scheduling and managing test drive appointments, customer follow-ups, and showroom logistics.
Ability to monitor the status of leads, update sales pipelines, and ensure timely customer communication.
Personal & Interpersonal Skills:
Excellent communication and interpersonal skills with a customer-centric approach.
High level of organization, accuracy, and attention to detail.
Ability to work under pressure, prioritize tasks, and meet tight deadlines.
Professional appearance and behavior consistent with Porsche brand values.
Fluent in English and Arabic (written and spoken).
Strong sense of ownership, confidentiality, and integrity in handling sensitive customer and company data.
Benefits
Why Join SMG
Legacy, Leadership & Vision
- Join a pioneering organization with over five decades of excellence in Egypt's automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, in addition to most reliable and business partners of automotive garage tools and equipment.
- Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.
Meaningful & Impactful Work
- Contribute to a company that isn't just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.
- From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.
Growth & Development
- SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you'll gain access to tools and knowledge that help you thrive as a leader.
- Whether you're optimizing operations or leading financial strategy, your contribution will drive real results.
People-First Culture
- Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levelsincluding 24/7 access to HR supportbecause we believe that progress begins with honest conversation.
Competitive Rewards & Benefits
- Enjoy a comprehensive compensation package designed to support you and your family, including:
- Medical, social, and life insurance
- Pension plan
- Annual salary review and profit-sharing program
- Exclusive discounts on service, spare parts, and branded items
- Fully paid training programs
