Atheer ACT is a pioneering Saudi deep-tech startup in the telecommunications sector, focused on expanding its wireless broadband and Dedicated Internet Access (DIA) services. As part of our growth, we are seeking a driven Sales Operations Coordinator to join our team in Riyadh. This role is critical in bridging communication between customers, engineering, operations, and partner ISPs, ensuring seamless service delivery and customer satisfaction.
Key responsibilities include:
- Serve as the primary liaison between customers, engineering, operations, and partner ISPs to facilitate clear communication and timely delivery of services
- Coordinate end-to-end customer onboarding, provisioning, and activation processes for wireless broadband and DIA solutions
- Support sales operations by facilitating contracts and progressing opportunities through to closure
- Manage relationships with telecom operators and ISPs, ensuring effective service delivery and issue resolution
- Engage with customers and field teams as needed to address requirements and support service activation
- Collaborate with internal teams and external partners to ensure operational excellence and customer satisfaction
- Assist in partner coordination, order handling, and follow-up on provisioning and service issues
- Perform occasional field visits and travel within Riyadh Province to support operational needs and customer engagements
Requirements
Required Qualifications:
- Bachelor's degree in Business, Engineering, IT, or a related field
- 3-5 years of experience in telecommunications, ISP operations, or ICT
- Proven experience coordinating with partner ISPs or carriers to deliver services, including order handling and issue follow-up
- Experience supporting sales operations through contract facilitation and closing opportunities
- Strong background working with telecom operators or ISPs as partners or customers (such as Zain, STC, Mobily, or similar)
- Extremely fluent in Arabic and English (spoken and written)
- Ability to act as a liaison between customers, engineering, operations, and external partners to coordinate service delivery
- Willingness and ability to perform occasional field visits and travel up to 1-2 times per month
Preferred Qualifications:
- Experience supporting customer onboarding, provisioning, and service activation processes in a telecom or ISP context
- Hands-on experience using ERP systems and partner portals for operational coordination
- Familiarity with SAP and Salesforce platforms
- Customer-centric stakeholder management skills
- Ability to manage multiple stakeholders and work independently
- Strong organizational and execution-focused approach
- Experience engaging with customers and field teams
- Professional demeanor in a fast-paced, collaborative environment
Benefits
- Hands-on experience with a leading Saudi deep-tech startup in the telecommunications industry
- Opportunity to work directly with company leadership on high-impact projects
- Professional development and mentorship in commercial operations
- Exposure to advanced mmWave technology and innovative connectivity solutions
- Collaborative and fast-paced work environment
- On-site role in Riyadh, Saudi Arabia
