Play a key role in providing an interface between customers and internal for excellent order management
Support BU Supply Chain in daily business, as well as supporting on tasks linked to order management and business systems support & incident management.
In addition, the lead will play a key role within the wider team to bring together simplification of processes, looking for continuous improvements and ways to improve the GBS deliverables for BU and other markets.
Responsibilities
Provide and interface between customers and internal for excellent order management
Managing the day-to-day activities of whole order management team to ensure satisfactory service level across 7 days and standard processes are followed in a accurate & timely manner
Responsible for recruiting new team members and provide onboarding to them
Day-to-day people management and building team capability, empowering team members with skills to improve their confidence, product knowledge, and communication skills
Ensure relevant order management GCS controls executing by team
Develop winning relationships with key stakeholders within SC function and relevant BU teams, embedding GBS services within the organization
Act as a point of contact and trusted business partner for Supply Chain team, participating in standard operational review calls with key stakeholders and Business Leaders
Take accountability for Bank Holiday/Festive planning and planned system downtime with the relevant orders & deliveries moved correctly to ensure continued service levels
Problem solving and performance improvement related to order management
Support the HUB Lead with all initiatives to improve GBS service offerings
Developing and implementing a timeline to achieve targets, delegating tasks to team members, set clear team goals
Motivating the team to achieve organizational goals
Conducting performance reviews
Contributing to the growth of the company through a successful team
Creating a pleasant working environment that inspires the team
Qualifications
Fluency in English (both verbal and written)
Bachelors in Business / Accounting /Economics / Statistics / Mathematics / Engineering
At least 4 years Customer Service management experience in FMCG demonstrated via managing and coaching a team;
Ability to lead by example; coaching and mentoring to facilitate the production of a team that is self-sustainable, robust, efficient and innovative
Demonstrated cross cultural experience
Demonstrated digital experience with MS Excel & Office kit, SAP knowledge preferred
Strong & positive influencing skills
Relationship building
Motivating a team
High drive for results for self and the ability to drive others to achieve the same level
Great team player across all functions
Looks to overcome internal & external issues by developing effective solutions. Uses own initiative to resolve problems takes preventative measures and seeks improvement.
Demonstrates excellent oral and written communication skills in formal and informal settings.
A very good knowledge of order-take, warehouse and stock management systems and ability to adapt to different systems and processes.
Able to effectively prioritize and manage own time to reach set deadlines. Works well under pressure, with the ability to multi-task.
Able to demonstrate high levels of flexibility across 7 days in and outside of office hours.
