Summary
We are looking to hire a Science Academic Coordinator to join us in our mission to educate the world. The successful candidate shall be responsible for monitoring tutors, ensuring that their performance and the sessions they give meet the required standards, and facilitating communication between the tutors and cross-functional teams.
Responsibilities
- Collaborate with the Discipline Supervisor in assessing and shortlisting potential tutors to take final selection decisions
- Facilitate a seamless onboarding process for newly hired freelance tutors to familiarize them with Nagwa's apps and the work process
- Follow up on tutors and freelancers assignments, ensuring timely delivery and adherence to quality standards
- Track and review tutors and freelancers progress using appropriate systems and tools, and report performance updates to the Discipline Supervisor
- Serve as a point of contact for handling and escalating technical issues related to assignments, tools, or platforms, ensuring minimal disruption to workflow
- Evaluate tutors performance using appropriate systems, tools, and techniques to ensure compliance with the required standards
- Collaborate with the Discipline Supervisor to review tutors feedback on session materials and effectively communicate it to our Content Team, facilitating continuous improvement in the content delivered to students
- Support the Discipline Supervisor in keeping all tutors informed of any changes in policies and procedures, ensuring alignment across the tutor teams
Qualifications and Work Experience
- Bachelor's degree in a relevant field (Sciences background is a must)
- 1+ years of experience in the education field (Sciences National Curriculum is a must)
- Very good command of both written and spoken English
- Excellent organizational and interpersonal skills
- The ability to handle multiple tasks and priorities
- A strong sense of responsibility
- Proficiency in using office tools, especially Microsoft Excel and Google Sheets, is essential
- Experience dealing with scripts and technical tools is a strong plus
Behavioural Competencies
- Communication skills
- Problem-solving skills
- Time management skills
- Analytical skills
- Attention to detail
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