Scrum Master

Agile Project Manager / Scrum Master

About the Role

We are looking for an experienced Agile Project Manager / Scrum Master to lead and coach one or more cross-functional teams in delivering high-quality products. You will own the health of the Agile process — facilitating ceremonies, removing impediments, and protecting the team's focus — while keeping delivery aligned with business goals, timelines, and stakeholder expectations. This is a hands-on role for someone who balances servant-leadership with practical project management.

Key Responsibilities

Agile Facilitation & Coaching

> Facilitate all Scrum ceremonies: sprint planning, daily stand-ups, sprint reviews, and retrospectives.

> Coach the team and the wider organisation on Agile and Scrum principles, helping teams mature toward self-organisation and continuous improvement.

> Foster a collaborative, transparent, and psychologically safe team culture.

Delivery & Project Management

> Drive on-time, on-scope delivery across sprints and releases, tracking progress against commitments.

> Maintain and communicate delivery metrics (velocity, burndown/burnup, cycle time, throughput) and use them to forecast and

improve.

> Manage dependencies, risks, and issues across teams; escalate and resolve blockers quickly.

> Coordinate planning across multiple teams or workstreams where needed (e.g., PI planning, scrum-of-scrums).

Stakeholder & Backlog Support

> Partner with Product Owners to keep the backlog refined, prioritised, and ready for delivery.

> Provide clear, regular status reporting to stakeholders and leadership.

> Manage expectations around scope, timeline, and trade-offs, and communicate changes proactively.

Continuous Improvement

> Identify process bottlenecks and lead initiatives to improve team efficiency and product quality.

Champion engineering and delivery best practices in collaboration with technical leads.

> Track and act on retrospective outcomes to drive measurable improvement over time.

Required Qualifications

> Bachelor's degree in Computer Science, Engineering, Business, or a related field (or equivalent experience).

> 4+ years of overall experience as a Project Manager, Scrum Master, or Agile delivery lead.

> Strong working knowledge of Agile frameworks (Scrum, Kanban) and scaling approaches (SAFe, LeSS, or similar).

> Proven ability to manage and deliver software projects with cross-functional teams.

> Excellent facilitation, communication, conflict-resolution, and stakeholder-management skills.

> Hands-on experience with Agile tooling such as Jira, Azure DevOps, or equivalent.

Preferred Qualifications

> Certified ScrumMaster (CSM / PSM I or II), SAFe Scrum Master (SSM), or PMI-ACP certification.

> PMP certification or equivalent traditional project-management experience.

> Background in software development or a closely related technical domain.

> Experience coaching distributed or multi-team environments.

Core Competencies

> Servant leadership — puts the team first and leads by enabling others.

> Organisation — keeps complex, multi-stream work on track without losing detail.

> Communication — translates clearly between technical teams and business stakeholders.

> Problem-solving — anticipates risks and removes obstacles before they slow delivery.

> Adaptability — adjusts approach to fit the team's maturity and the project's needs.