About noon
We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Security Supervisor, who can help us move even faster.
Noon's fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
noon's mission: Every door, every day.
What you'll do:
- Supervise and manage a team of security guards deployed across dark store locations, ensuring full shift coverage, punctuality, and proper deployment across all sites.
- Conduct regular field visits to dark stores to audit guard performance, grooming, post discipline, and adherence to assigned duties.
- Monitor and enforce rider compliance with company SOPs, including uniform standards, helmet usage, parking discipline, store entry/exit protocols, and safe conduct within premises.
- Ensure guards enforce building management rules and maintain positive relationships with landlords, facility teams, and neighboring tenants.
- Review daily, weekly, and monthly security reports submitted by guards, consolidating key updates and trends for logistics and operations leadership.
- Escalate incidents promptly to relevant stakeholders, including theft, rider misconduct, accidents, physical altercations, unauthorized access, or SOP breaches.
- Investigate security incidents end-to-end, gather CCTV evidence, document findings, and recommend corrective actions or disciplinary measures.
- Train, onboard, and continuously coach security guards on company SOPs, rider management protocols, emergency response, and customer/rider interaction standards.
- Manage the security vendor relationship, including attendance validation, invoice verification, guard replacement requests, and performance reviews.
- Maintain and track key security KPIs such as incident count, escalation response time, SOP compliance rate, and guard attendance, reporting these to the logistics leadership on a weekly basis.
What you'll need:
- Bachelor's Degree or relevant work experience
- Strong observation, analytical, and reporting skills.
- Ability to stay calm under pressure and respond effectively in high-stress situations.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office / Google Suite.
Who will excel
- We're looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
