Self Service Officer - Digital Channels

Job Responsibilities:

-Ensure accurate, timely, secure collection, storage, and maintenance of organizational data.

-Implement and enforce data governance, security, and privacy controls to safeguard data integrity.

-Monitor availability, reliability, and performance of digital banking channels (Mobile Banking, Internet Banking, IVR, ATM Services, Queuing Systems).

-Oversee the design, development, implementation, and continuous enhancement of digital MIS systems.

-Ensure systems are scalable, efficient, resilient, and aligned with business requirements.

-Lead the preparation of analytical reports, dashboards, and performance indicators to support informed decision-making.

-Ensure accuracy, consistency, and timeliness of reports across all organizational levels.

-Translate complex data into clear insights for senior management and business stakeholders.

-Collaborate closely with business units and department heads to understand data and reporting needs.

-Deliver tailored MIS solutions that align with strategic objectives and operational priorities.

-Act as a key liaison between technical teams and business users.

-Ensure all MIS systems comply with applicable regulatory requirements, internal policies, and data protection laws.

-Identify, assess, and proactively mitigate risks related to data management and digital system operations.

-Continuously monitor system performance, identifying and resolving issues to maintain optimal system functionality and user satisfaction.

-Monitor and evaluate system performance against defined KPIs, implement corrective actions, and drive continuous optimization to maintain operational excellence and user satisfaction.

-From 1-3 required years of experience in Digital MIS .