Seller Operations Manager

Build the Future of Retail with Dubai Mall Online

Dubai Mall is the world's most visited shopping destination welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we're taking it online.

Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience redefining how customers discover, shop, and receive premium retail.

The platform is being built through a long-term partnership between Emaar and noon, one of the world's leading technology and ecommerce companies. Powered by noon's world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.

We're assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale this is your moment.

Come help build the next chapter of an icon and redefine the future of retail.

About noon

Founded in the Middle East, noon is one of the world's leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.

Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses from ecommerce and quick commerce to food delivery, fintech, and digital services.

Today, noon operates some of the region's most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.

Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It's a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.

Role Overview

We are seeking a Seller Operations Manager to support the development and execution of seller operations for Dubai Mall Online. This role will be responsible for ensuring smooth day-to-day seller operations, delivering strong seller support, and driving operational excellence across the marketplace. The candidate will oversee seller onboarding, operational performance monitoring, issue resolution, and process optimization to ensure sellers operate efficiently while meeting Dubai Mall Online's premium service standards.

As part of the founding operations team, this role will contribute to building scalable seller processes, improving seller experience, and enabling marketplace growth from launch through scale.

What you'll do

Seller Operations Management

• Manage day-to-day seller operations to ensure smooth marketplace functioning and operational consistency.
• Support the execution of seller operations strategy aligned with Dubai Mall Online's marketplace objectives.
• Ensure sellers meet operational standards related to fulfillment, catalog quality, and service performance.
• Act as a key operational point of contact for seller-related matters.

Seller Support & Relationship Management

• Oversee resolution of seller inquiries and operational issues with timely and effective communication.
• Build strong working relationships with marketplace sellers to understand operational challenges and opportunities.
• Provide guidance and operational support to help sellers succeed on the platform.
• Escalate complex seller issues and drive cross-functional resolution.

Process Optimization & Operational Excellence

• Analyze existing workflows to identify operational inefficiencies and improvement opportunities.
• Implement best practices and scalable processes to enhance seller experience and operational efficiency.
• Develop and maintain SOPs and operational playbooks for seller lifecycle management.
• Support automation and tooling improvements in collaboration with product and tech teams.

Performance Monitoring & Reporting

• Track and monitor seller operations KPIs including onboarding timelines, issue resolution, and operational compliance metrics.
• Prepare regular performance reports highlighting trends, risks, and improvement opportunities.
• Use operational data to drive continuous improvement initiatives.

Cross-Functional Collaboration

• Work closely with commercial, product, logistics, and customer service teams to ensure a seamless seller and customer experience.
• Support cross-functional initiatives aimed at improving marketplace performance and scalability.
• Participate in operational projects related to marketplace launches and enhancements.

Training & Capability Development

• Support development and delivery of training programs for sellers and internal teams on marketplace operations and tools.
• Enable sellers with operational best practices to improve performance and compliance.
• Contribute to knowledge-sharing and continuous improvement within the operations team.

Ideal Candidate Profile

• 5+ years of experience in Ecommerce Operations, Marketplace Operations, Seller Operations, or Merchant Operations roles.
• At least 2 years of experience managing teams or leading operational initiatives.
• Strong understanding of ecommerce marketplace operations including seller onboarding, performance management, and support workflows.
• Experience improving operational processes and driving efficiency in fast-paced environments.
• Strong analytical and problem-solving skills with data-driven decision-making ability.
• Excellent stakeholder management and communication skills.
• Experience working cross-functionally with product, logistics, and customer experience teams.

Who Will Excel

• Candidates who thrive in fast-paced, high-growth environments and demonstrate a strong bias for action.
• Problem solvers who operate with ownership and resourcefulness while maintaining high execution standards.
• Individuals comfortable working in ambiguity and building processes from the ground up.
• Builders who value candid feedback, accountability, and continuous improvement.