Senior Account Manager

Since 2004, 2P has been at the forefront of Saudi Arabia's ICT landscape, delivering integrated technology solutions that enable organizations to accelerate digital transformation and enhance operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are committed to attracting top talent who are driven to make an impact within a dynamic and forward-looking environment.

About the Role

We are seeking a commercially strong Senior Account Manager – Government Accounts to manage strategic public-sector accounts, strengthen client relationships, and drive sustainable account growth across key government portfolios in Saudi Arabia.

This role is responsible for managing high-value client relationships, overseeing account performance, supporting revenue expansion, and ensuring strong alignment between client expectations and internal delivery. The ideal candidate will bring strong experience in strategic account management, client growth, and public-sector account leadership within the ICT or technology services sector.

Key Responsibilities

• Manage strategic government accounts and serve as the primary point of contact for assigned clients
• Build and maintain strong relationships with key government stakeholders and decision-makers
• Drive account growth by identifying upselling, cross-selling, and account expansion opportunities
• Lead strategic account planning to improve revenue performance, retention, and client value
• Conduct regular client meetings to review performance, discuss priorities, and identify new opportunities
• Work closely with internal teams to ensure client expectations are met and services are delivered effectively
• Act as the key liaison between clients and internal stakeholders to ensure strong communication and alignment
• Oversee account performance across the client lifecycle, ensuring smooth coordination through delivery and post-project support
• Manage client escalations proactively, coordinate internal resolution, and maintain clear stakeholder communication
• Monitor market activity, competitor movement, and client feedback to support account planning and growth strategy
• Contribute to account reporting, business reviews, and strategic performance updates

Requirements

• Bachelor's degree in business administration, Marketing, Communications, Information Technology, or a related field
• 5+ years of experience in account management, sales, or client-facing commercial roles
• Proven experience managing strategic client accounts and driving account growth
• Experience managing government or enterprise accounts is highly preferred
• Strong client relationship management and stakeholder engagement skills
• Strong commercial acumen with experience in account growth, retention, and revenue ownership
• Ability to manage client expectations, resolve escalations, and coordinate cross-functional teams
• Strong communication, strategic planning, and problem-solving capabilities
• Experience in ICT, managed services, or digital solutions is highly preferred.

Preferred Background

• Experience managing strategic government or enterprise accounts
• Exposure to upselling, cross-selling, and portfolio growth strategies
• Familiarity with service delivery models and cross-functional client engagement
• Strong understanding of public-sector client environments and long-cycle account management.

What Success Looks Like

• Growth in account revenue and portfolio value
• Strong client retention and relationship health
• Increased upsell and cross-sell performance
• High client satisfaction across assigned accounts
• Timely resolution of escalations and service issues
• Strong internal coordination and account performance visibility