The Senior Account Manager is responsible for managing a portfolio of enterprise clients, helping them navigate a range of technologies, including cloud services, cybersecurity, data and digital solutions. The role will foster long-term relationships, ensuring customer satisfaction, and driving revenue growth through both account management and consultative business development.
Responsibilities:
Account Management
- Serve as the primary point of contact for enterprise accounts, building deep relationships and understanding their strategic goals in areas such as cloud, cybersecurity, data, and digital solutions
- Coordinate with internal teams to ensure smooth delivery of services
- Conduct regular business reviews with clients, evaluating their technology usage, identifying new needs, and recommending solutions for growth and efficiency
- Proactively manage contract renewals, ensuring clients continue to derive value from our solutions, leading to high retention rates
- Identify and pursue opportunities to expand client utilization of various solutions
ICT & Digital Solutions Expertise
- Act as a trusted advisor, guiding clients through their broader ICT needs
- Work with clients to tailor digital solutions to their specific business needs ensuring alignment with their strategic objectives
- Collaborate with internal teams specializing in different ICT fields to provide seamless, integrated solutions to clients
Business Development
- Identify and pursue new business opportunities within existing accounts, introducing new solutions that align with clients evolving business challenges
- Develop strategies to expand the portfolio by identifying new opportunities in the ICT and digital solutions space
- Attend industry events and conferences to build relationships, generate leads, and position the company as a leader in the ICT and digital solutions market
- Create and present proposals that align with client goals, emphasizing a value-based approach to solution delivery
Collaboration & Communication
- Partner with product, technical, and service delivery teams to ensure clients receive comprehensive ICT and digital solutions
- Engage with a range of client stakeholders, from C-level executives to IT and operational teams, ensuring that the solutions meet both technical and business needs
- Manage and resolve any client issues, ensuring high levels of customer satisfaction and seamless service delivery
Requirements
- 8+ years of account management experience in ICT, cloud services, or technology-related industries
- Solid understanding of a broad range of ICT and digital solutions, including cloud, cybersecurity, data management, and digital transformation
- Proven experience managing large, complex accounts, with a focus on upselling, cross-selling, and driving revenue growth
- Ability to understand a client's business challenges and recommend ICT and digital solutions that provide strategic value
- Ability to communicate technical concepts across various ICT areas, bridging the gap between business and technical teams
- Strong presentation, negotiation, and relationship management skills, with the ability to engage both technical and non-technical stakeholders
- Self-motivated, with a proactive approach to managing accounts and driving business development
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field
- Familiarity with CRM tools (e.g., Salesforce)
