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Hikma Pharmaceuticals

Senior Analyst, IT Applications

Hikma Pharmaceuticals
Egypt
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Job Description

Job Description:

  • Provide first-line support to business users, addressing application and system issues in a timely manner.
  • Troubleshoot and resolve incidents that disrupt application services and business operations.
  • Track, manage, and report support issues, ensuring proper documentation and follow-up.
  • Analyze support tickets, take ownership of issue investigation, and ensure resolution.
  • Escalate issues and proposals to the corporate SAP Support Team when necessary.
  • Provide first-line support for SAP systems by troubleshooting issues, assisting business users, and ensuring minimal disruption to daily operations.

Qualifications:


  • Degree in Computer Science, Engineering or equivalent.
  • Basic to intermediate knowledge of SAP modules.
  • Strong problem-solving and analytical skills.
  • Good communication and user support skills.
  • Ability to manage multiple issues and prioritize tasks effectively.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Information Technology
Employment Type:
Full time

About Company

Hikma Pharmaceuticals

Job ID: 146117693

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Last Updated: 21-04-2026 04:20:02 PM
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