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Overall objectives
.To deliver timely, accurate, and actionable insights through structured reporting on system health, performance, availability, and incidents.
.To translate technical observability data into meaningful reports and dashboards that support IT leadership, operations, and business decision-making.
.To measure key reliability and operational metrics (e.g., MTTR, MTTD, uptime, SLA/SLO compliance) and provide performance transparency.
.To support a data-driven culture of continuous improvement within I&O by surfacing trends, anomalies, and recurring issues.
Role specific responsibilities
.Develop, automate, and maintain dashboards and reports that track observability metrics, infrastructure health, and incident KPIs.
.Produce executive-level summaries, operational scorecards, and trend analyses to support strategic planning and performance reviews.
.Align reporting outputs to key IT service management objectives, including reliability, responsiveness, availability, and customer impact.
.Work closely with observability domain specialists to translate technical data (logs, traces, metrics) into usable business insights.
.Track and report on SLO/SLI performance, supporting site reliability goals and early-warning indicators.
.Support capacity planning and forecasting using infrastructure and incident data.
.Enable teams with self-service analytics, metric definitions, and report training sessions.
General functional responsibilities
.Ensure the accuracy, completeness, and consistency of telemetry-based data used in all reporting.
.Maintain a central reporting repository and consistent data dictionary for operational metrics.
.Participate in incident reviews and post-mortems to extract learnings and quantify business impact.
.Collaborate with I&O, DevOps, PMO, and service management teams to evolve reporting frameworks.
.Ensure reporting solutions meet regulatory, compliance, and audit requirements for availability and performance reporting.
.Continuously improve reporting methodologies, automation, and visualisation capabilities.
Core competencies required
.Proficient in tools like Power BI, Tableau, Grafana, Looker, or Kibana.
.Strong understanding of data pipelines, ETL processes, and integrations with observability platforms (e.g., Splunk, Dynatrace, Datadog, ServiceNow).
.Deep knowledge of operational KPIs such as MTTR, MTBF, alert volume trends, incident frequency, SLA/SLO adherence, system uptime, and ticket ageing.
.Ability to identify trends, correlations, and anomalies from large sets of time-series and event data.
.Strong written and verbal communication skills for delivering insights to both technical and non-technical stakeholders.
.Highly detail-oriented, disciplined in version control and documentation of reporting logic.
.Skilled in stakeholder engagement and requirements gathering.
FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
Job ID: 124865515
