Company Overview:
Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.
Our Vision and Values:
We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:
- Excellence
- Responsibility
- Empowerment
- Connectivity
- Courage
We are looking for a Senior Application Support Engineer to join our technical team and support our web and Windows-based applications. This role requires strong technical skills, hands-on troubleshooting experience, and the ability to communicate clearly with both technical teams and end users
Responsibilities:
- Provide day-to-day technical support for web and desktop applications built using .NET, C#, VB, Typescript, and React
- Investigate, troubleshoot, and resolve application issues, bugs, and user-reported incidents efficiently
- Work closely with the development team to analyze, reproduce, and resolve reported problems
- Perform root cause analysis and recommend long-term fixes or system improvements
- Monitor application performance and identify recurring issues or enhancement opportunities
- Support application deployments, updates, and configuration changes
- Maintain clear documentation for solutions, known issues, and support procedures
- Communicate with users professionally, ensuring issues are handled effectively and clearly
- Support CI/CD pipelines in coordination with the DataOps / Application Support Lead
- Champion automation and continuous improvement initiatives within operations and support
- Coordinate with cybersecurity to ensure secure handling of incidents and user requests
- Collaborate with developers to identify recurring issues and feed insights into backlog improvements
- Use application management software and tools to investigate issues, collect performance statistics and create reports
- Ensure operational readiness of all deployed applications, including environment stability and version tracking
- Drive and implement monitoring tools, alert systems, and root cause analysis processes
- Implement and maintain automated monitoring, alerting, and incident detection systems
- Leverage AI-assisted tools, copilots, and operational agents to improve troubleshooting, log analysis, and incident response
Requirements:
- Bachelor's degree in computer science, Software Engineering, or a related field
- 5-8 years of experience in application support or software development
- Strong hands-on experience with C#, VB, .NET Framework / .NET Core, and web services
- Solid knowledge of SQL Server, including writing and debugging SQL queries
- Experience working with IIS, API integrations, and web application debugging
- Good understanding of the software development life cycle (SDLC) and version control systems such as Git or Azure DevOps
- Strong analytical, problem-solving, and communication skills
- Ability to work independently and handle multiple tasks in a fast-paced environment
- Familiarity with agile, DevOps, and ITIL service management principles
- Strong knowledge of enterprise applications and web/mobile architectures
- Experience with automation, scripting, and operational tools
- Familiarity with AI-assisted support tools or agents
Kind Note:
* While we carefully review all applications, only candidates meeting the specified requirements will be contacted for further consideration. We appreciate your understanding and thank all applicants for their interest.
