We are seeking a highly skilled Application Support & Analysis professional to manage, support, and optimize enterprise business applications. The role is responsible for ensuring system stability, performing advanced troubleshooting, analyzing business requirements, and supporting integrations across mission-critical platforms.The position may operate at Senior or Expert level depending on experience and technical depth.
Key Responsibilities
- Provide Level 2/3 application support for enterprise systems (ERP, CRM, HRMS, Finance Systems, etc.).
- Analyze application incidents, identify root causes, and implement permanent fixes.
- Monitor system performance and ensure high availability and reliability.
- Work closely with business users to gather requirements and translate them into system solutions.
- Perform application analysis, configuration, and functional troubleshooting.
- Execute SQL queries for data validation, reporting, and issue resolution.
- Support application integrations, APIs, middleware, and data workflows.
- Manage incidents, problems, and change requests in line with ITIL processes.
- Coordinate with development, infrastructure, database, and vendor teams.
- Participate in system upgrades, patches, testing, and release deployments.
- Prepare documentation, user guides, knowledge base articles, and process flows.
- Ensure compliance with IT governance, security, and regulatory standards.
- Mentor junior team members and provide technical guidance (for expert-level candidates).
- Drive continuous improvement and optimization initiatives.
Requirements
- Bachelor's Degree in Computer Science, IT, Engineering, or related field.
- 612+ years of experience in enterprise application support and/or application analysis.
- Strong understanding of application architecture and system integrations.
- Hands-on experience with SQL databases (query writing, troubleshooting, data validation).
- Knowledge of APIs, web services, and integration frameworks.
- Experience with monitoring tools and ticketing systems (ServiceNow, Jira, etc.).
- Familiarity with ITIL processes (Incident, Problem, Change Management).
- Exposure to Windows and/or Linux server environments.
- Basic scripting knowledge (PowerShell, Shell, Python) is an advantage.
- Strong analytical, problem-solving, and stakeholder communication skills.
- ITIL certification preferred
