Senior Associate - Digital Learning

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

The Senior Associate - Digital Learning plays a critical role in ensuring the effective execution, coordination and continuous improvement of the Digital Academy. The role has a strong focus on operational leadership, learning data management, and process optimisation.

The position acts as a key operational anchor for the Digital Learning function.

Key Responsibilities

Digital Academy Operational Leadership

• Own the day-to-day operational management of the Digital Academy
• Act as the primary operational point of contact for learning related queries and requests
• Ensure smooth execution of digital and blended learning activities across the organisation
• Maintain high standards of LMS hygiene, accuracy and consistency
• Proactively identify and resolve operational issues before escalation
  
  

Learning Data, Reporting and Governance

• Own the preparation and delivery of recurring learning reports and dashboards
• Ensure accuracy, validation and integrity of learning data
• Manage learning data trackers and reporting templates
• Respond to ad hoc learning data requests with appropriate prioritisation
• Support learning governance through accurate and timely reporting
• Enabling accurate and timely reporting for compliance learning and high priority eLearning initiatives
  
  

Stakeholder Coordination and Communication

• Coordinate with internal stakeholders, trainers and subject matter experts to support learning delivery
• Manage timelines, follow ups and dependencies across learning activities
• Support communication with learners and business teams regarding learning programs
• Maintain clear visibility of learning status, risks and issues
  
  

Learning Insights and Continuous Improvement

• Compile and prepare data inputs for leadership learning reviews and insights packs
• Identify recurring trends, risks or inefficiencies in learning operations
• Propose process improvements to enhance efficiency and learner experience
• Support preparation of learning insights for leadership discussions
  
  

Platform Enhancements and Operational Readiness

• Support testing, validation and rollout of platform enhancements and automations
• Conduct user acceptance testing and operational readiness checks
• Coordinate communications related to platform updates
• Escalate technical issues appropriately while ensuring minimal disruption
  
  

Process Ownership and Documentation

• Own and maintain standard operating procedures for Digital Academy operations
• Ensure documentation is current, accessible and consistently applied
• Support onboarding and knowledge transfer for new team members or stakeholders
  
  

What The Role Does NOT Own

To ensure clear accountability, the Senior Digital Learning Associate does not own:

• Learning strategy or roadmap decisions
• Platform development or coding
• Content design ownership
• Final leadership insights interpretation or executive presentations
  
  

The role focuses on operational excellence, coordination and data integrity.

Required Skills

What you'll need to succeed

• Bachelor's degree or equivalent professional experience
• Strong experience in learning operations, coordination or reporting
• High attention to detail and strong data accuracy mindset
• Experience working with learning platforms and reporting and data visualisation tools, such as Microsoft Excel and Power BI
• Strong organisational and stakeholder management skills
• Ability to work independently and manage priorities
• Practical working knowledge of instructional design concepts to support content development and review, learning consistency and learner engagement.
• Intermediate proficiency in applying AI tools to enhance learning operations, reporting, process optimisation and learner experience
  
  

Preferred Skills

• Experience in corporate L&D, HR or capability development environments
• Familiarity with Learning Management Systems and learning data
• Experience supporting learning analytics or reporting
• Exposure to process improvement or operational optimisation
• Languages: Arabic is an advantage
  
  

Key Competencies

• Operational leadership
• Planning and prioritisation
• Stakeholder coordination
• Data accuracy and governance
• Problem solving
• Continuous improvement mindset
  
  

Core Technical Competencies

• Advanced Excel proficiency
  
  

Pivot tables, lookups, large datasets, reusable reporting templates.

• Power BI working knowledge
  
  

Refreshing datasets, using existing dashboards, creating basic visuals, validating data.

• Power Query familiarity
  
  

Data cleaning, merging datasets, automating repetitive preparation steps.

• SQL for reporting
  
  

Ability to write and adapt SQL queries to extract and aggregate data for reporting purposes, particularly from Learning Management Systems such as Moodle.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.