Job Description
Follow customer service procedures as outlined in the manual to comply with the department's procedures and standards
- Handle members inquiries or complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.
- Maintaining a positive, empathetic and professional attitude toward customers.
- Maintain the NPS score by improving the member journey with Bupa Arabia.
- To work effectively both individually and as part of a team to achieve both individual and department goals and objectives.
- Strive consistently to promote a positive team spirit
- Contribute within the team positively.
- Manage the Surplus complaints without the need of further escalations.
- Ensure the proper follow up of the recovery plan.
- Ensure that all the complaints are entered into the complaints system tracker so as to help take prevenitive actions.
- Ensure to record Surplus feedback and escalate poor satisfaction to the unit manager.
Skills
- Healthcare, customer service
- Proactive, multi-cultural with interpersonal and good communication skills,
