Scope of Employment:
The Center Manager will oversee the operations of the Business Center, ensuring service efficiency, fostering client relationships, and upholding exceptional customer satisfaction, while also driving sales and revenue growth through strategic initiatives and collaborating with the sales team.
The scope of duties shall include but is not limited to:
Operational Management:
- Oversee daily operations and ensure that superior customer service is provided to all clients, (in person, over the phone, or via email).
- Manage the onboarding process for new clients, ensuring a smooth transition and understanding of services.
- Handle move-ins and inspect offices upon move-outs.
- Cultivate and maintain positive relationships with clients.
- Develop methods to gauge customer satisfaction and handle complaints.
- Collect and analyze client feedback for strategic decision-making.
- Ensure compliance with Company policies.
- Identify opportunities to upsell or cross-sell products or services.
- Ensure that daily office inspections are conducted to maintain established standards for safety, cleanliness, functionality, and overall appearance.
- Oversee and supervise Office Assistants and Community Managers in their daily tasks, ensuring efficiency and adherence to established standards.
- Communicate with contractors, vendors, etc., for necessary office repairs and maintenance.
- Maintain accurate records and documentation related to client agreements, billing, and payments.
- Oversee and manage inventory of office supplies and equipment.
- Provide logistical support for meetings and events.
- Organize and participate in in-house community events.
- Monitor and control expenses to ensure the profitability of the business center.
- Maintain thorough knowledge of the Center's products and services.
- Develop and implement operational strategies and procedures.
Other Responsibilities:
- Achieve and exceed sales targets and key performance indicators (KPIs).
- Provide such other services as are ancillary to the foregoing or as the Employer may reasonably request.
- Act as a liaison between the Community Managers, Business Centre clients and Management.
Qualifications/Skills:
- Strong leadership and team management skills
- 3+ years experience in Property management
- Previous experience in 5* hotel client management is a plus.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to analyze data and market trends to implement effective sales strategies.
- Commitment to providing excellent customer service.
- Ability to meet deadlines and address time-sensitive issues.
- Conflict resolution and superior multitasking skills.
- Customer-focused with excellent decision-making skills.
- Ability to manage work amid shifting priorities.
