The
Senior Clinical Support Specialist responsibilities include directly supporting Stryker products associated with
Joint Replacement procedures and optimizing customer service. This role within
Central Region, Saudi Arabia will focus on supporting our customers to provide a best in class procedural solution.
What You Will Do
- Managing complex projects and cases end-to-end. Providing expert level solution.
- Guiding clinical innovation across teams. Anticipates challenges and proactively addresses them.
- Audit theatre Stryker stock (implants, disposables and instruments), managing consignment inventory, ensuring good asset management practice, utilization of delivered stock, and stock rotation.
- Attend cases and service existing and new customer base within the theatre and clinical environment
- Working closely with other team members within the defined region, and the Regional Manager, to ensure customer service levels are best in class.
- Provides theatre and other HCP staff training on Stryker products. This could include organizing and conducting training workshops and events for a broad customer group.
- Behaves with integrity, delivers on commitments within required timescales.
- Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range.
What You Need
Required:
- Minimum of 4 years experience
- Experience in Orthopaedics
- University degree or an extensive amount of practical knowledge gained through experience.
- English and Arabic full professional proficiency
- Critical thinking, strategic thinking
- High level communicator
- Professional, disciplined, focused and organized.
Preferred:
- Experience in Joint Replacement (hips, knee)
- Certified Theatre Practitioner or ODA, professional training in a medical environment
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
