Senior Data Analyst

Clarivate is seeking a Senior Data Analyst to join our Data Analytics team within our Product Operations organization. This is an opportunity to work on our customer usage analytics to collaborate with various stakeholders from different departments and oversee and optimize the operations of the product team, ensuring smooth cross-functional collaboration, high-quality product launches, and continuous improvement of processes. Contribute to product operations efficiency and enhancements by focusing on process improvements and identifying operational inefficiencies to contribute to the organization s goals.

About You: Experience, education, skills, and accomplishments

• Bachelor s Degree or equivalent
• 5 Years of Relevant Experience
• Proficient level of English language (B2/C1)
• Proficient with BI tools (Tableau, Power BI)
• Proficient with product analytics and user engagement platforms:
• Proficient with SQL, PostgreSQL
• Very strong Excel and PowerPoint skills.

It would be great if you also had the following.

• Experienced in using tools like Pendo to enhance customer experiences in digital products.

What will you be doing in this role

• Manage product data and perform updates to ensure operational accuracy and data integrity.
• Analyze data to support decisions regarding product migrations and retirement of outdated product features.
• Work closely with cross-functional teams including sales and product managers to monitor and track product delivery timelines, ensuring alignment with project goals.
• Provide feedback on how new products are received by sales and customer support teams.
• Manage risks and issues, coming up with solutions when problems arise.
• Investigate and tackle unstructured problems and hypotheses and answer them with analyses that tell a story focused on insights and recommendations, not just data.