Purpose:
The Senior Director, Tech Solutions ERP serves as the key figure responsible for the delivery, stabilization, and long-term management of the University's ERP ecosystem. This role ensures that ERP platforms such as Oracle Fusion or SAP S/4HANA are technically executed, managed and sustained in a way that supports both academic and administrative priorities while meeting financial, regulatory, and operational requirements unique to the University's dual US-Egyptian context.
Responsibilities:
ERP Strategy and Project Lifecycle Management:
- Manage the technical execution of the ERP modernization initiative leveraging Oracle Fusion or SAP S/4HANA
- Ensure that ERP configurations and workflows adhere to financial governance standards and regulatory frameworks within higher education
- Act as the IT single point of contact (SPOC) and provide technical support to the ERP project manager
Enterprise Systems Management and Optimization:
- Oversee ERP environment post-deployment, safeguarding operational continuity, data accuracy, and responsive end-user support
- Monitor system performance, scheduling essential enhancements, and managing vendor partnerships
- Define performance indicators to measure the return on investment (ROI) and system value delivery
- Foster collaboration across digital transformation units and institutional stakeholders to maintain a secure, compliant, and future-ready ERP ecosystem
Technical Stakeholder Coordination and Interdepartmental Liaison:
- Act as the central technical liaison between IT and university offices such as HR, finance, and facilities
- Coordinate with functional teams and external vendors on technical matters related to ERP and digital transformation initiatives
- Ensure integration, security, and compliance across systems while supporting technical requirements for business projects
- Serve as the primary point of contact for resolving technical issues and facilitating communication on technology-related needs
Technical Change Management and Reporting:
- Support organizational readiness by coordinating technical aspects of ERP adoption, including system configuration, integration, and technical enablement activities
- Collaborate with functional leaders to ensure new ERP processes are technically embedded into daily operations
- Provide regular technical status updates, risk assessments, and system performance insights to the Chief IT Operations Officer and senior leadership to maintain alignment with digital transformation goals
- Administration and Procurement:
- Perform essential administrative duties including the processing of purchase orders, supply requisitions, and expense tracking and auditing documentation related to ERP Operations
- Undertake additional responsibilities and initiatives as assigned, in support of the University's needs
Qualifications and Skills:
Education and Experience:
- Bachelor's degree in IT or a related field
- Certificates in Cloud ERP Platforms, e.g., Oracle and SAP
- Minimum of 12 years of related experience
Technical Skills:
Technical Domain Expertise:
- In depth experience and certification of Oracle Fusion Cloud or SAP S/4HANA and a deep understanding of SaaS architecture and integration frameworks
- Strong experience in project management methodologies such as PMP, PRINCE2, ITIL, or PROSCI
- Familiarity with Salesforce and Student Information Systems is a strong asset
Higher Education Experience, preferred:
- Familiarity with university structures, governance, and academic or administrative systems
Leadership and Strategic:
- Proven track record in leading large-scale digital transformations, managing complex stakeholder relationships, managing organization change due to IT Transformation programs and preparing organization readiness programs for new and emerging technologies
- Proficiency in financial stewardship and vendor management is essential to control project costs and resource allocation
Interpersonal skills:
- Effective communication skills for executive reporting and stakeholder engagement
This position is open till filled.
Placement is based on the candidate's experience and skills. Only candidates who make it to the short list will be contacted.
The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply.
We thank all individuals who have expressed interest in working at The American University in Cairo.
