Ensure process excellence through standardization of systems and procedures in the form of Business Processes, Policies and SOP.
- Identify the opportunities for process improvement and implementation across the organization.
- Identify the opportunities for digitization and digitalization, coordinate with the stakeholders and ensure implementation.
- Co-ordinate with IT team for implementation of IT requirements for the relevant process and function
- Provide training and awareness programs to employees on the new process and revisions.
- Schedule and conduct audits in line with the plan for Business Processes, Policies, SOPs, and Guidelines across the organization to ensure sustenance and improve process adherence.
- Issue NCR for identified non-conformances and monitor the closure by ensuring the implementation of corrective action.
- Monitor the effectiveness of implemented corrective actions.
- Basic knowledge of Total Quality Management.
