Senior Executive - Property Management

About Dubai Holding Asset Management:

Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of

20 landmark retail destinations and 15 residential communities. The Group plays a focal

role in shaping Dubai's position as a global leader in business, tourism and leisure,

contributing to its position as one of the world's most coveted and sought-after liveable

destinations.

From hot-spot retail destinations like Bluewaters, JBR, Souk Madinat Jumeirah, Al

Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of

Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset

Management's retail destinations captivate millions of visitors and tourists every year.

Meanwhile, the niche and vibrant community centres as Bay Avenue, Mudon Community

Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in

residential communities, making neighbourhoods more vibrant and connected. In 2022,

Dubai Holding Asset Management's retail destinations collectively attracted over 28

million visitors and hosted over 75 events across the portfolio.

Dubai Asset Management maintains a substantial presence in Dubai with a leasing

portfolio of 15 distinct residential communities, elevating the city's global recognition as

one of the most desirable and liveable destinations worldwide.

About the Job:

An opportunity has arisen for a Job Title to join Entity Name. The main duties and

responsibilities of this role:

Role Purpose:

The role holder is responsible for supporting the Senior Manager Property Management by assisting in the efficient management of residential properties by proactively coordinating with internal departments (FM, HSE etc.) and external stakeholders (tenants, service providers etc.) for maintenance of the properties & communities, timely lease renewals, smooth move-in & move-out process whilst maintaining the highest level of customer service.

Key Responsibilities/Accountabilities:

Customer Management

• Follow up, address and resolve tenants complaints and keep updated records as appropriate.
• Facilitate the coordination between tenants and FM team for move-in and move out process.
• Coordinate with tenants to provide access for maintenance work when required.
• Prepare and send circulars and notices to tenants.
• Accompany RDC team during evictions.
• Negotiate renewal rates with the tenants and obtain approvals as per DOA.
• Attend to all deferral requests and obtain approvals as per DOA.
• Ensure that all documents are filed as per process as well as CRM system is updated regularly.
• Raise requests related to tenant early termination and waivers and send for approval by the line manager.

Community Management

• Identify violations within the community and issue violation / breaches notices accordingly and keep records and follow up on the same to ensure that the community rules are followed.
• Conduct community aesthetic inspection on a regular basis (day and night).
• Raise and record any snags identified during the inspection and follow up with relevant department until issues are closed.
• Identify possible area / ideas to enhance the community to facilitate better customer experience.
• Monitor the performance of the service providers in coordination with the FM department.
• Assist the FM team with SLA/ KPI scoring.
• Identify and highlight HSE risks to the concerned team and ensure issues are addressed in a timely manner.
• Highlight any issues with value added services service providers.
• Monitor and audit the performance of FM team, to highlight any shortfalls from the team that may affect customer satisfaction.
• Suggest updates to the community guidelines and rules and regulations to the Senior Manager Property Management.
• Support Leasing team to ensure units readiness for prospective tenants viewing etc..
• Ensure that the community facilities are always in good condition.
• Make sure incident reports are issued and follow up with concerned departments to close the report.

Reporting and Revenue Enhancement

• Support the line manager with day to day activities of the department to ensure higher level of customer satisfaction and profitability for the business.
• Prepare reports to provide the manager with timely information review of the property management activities and performance.
• Identify and propose additional revenue generation opportunities.
• Support management to facilitate the internal and external audits related to area of responsibility and if required provide reports to support the audit process.

Identify and highlight any operational / organizational risks to the Manager.

About you:

The ideal candidate for this position will have the following experience and

qualifications:

• Bachelors degree in Business Administration, or similar
• Minimum 4-6 years of experience in a similar role. Middle East experience is preferred.
• Knowledge of applicable UAE laws and RERA regulations
• Excellent business developments skills
• Advanced analytical skills
• Advanced planning and organizing skills.
• Advanced negotiation & persuasion skills
• Customer relations and service orientation skills.
• Financial acumen and business outlook.
• Communication & networking skills with the ability to interact at all levels.
• Excellent written and oral English communication skills. Arabic will be preferred.

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our

colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits

package that includes competitive compensation, career development opportunities, and

a collaborative work environment. We strongly believe in creating an empowered

Classification: Internal

workforce that will help us build a connected city for tomorrow. We are committed to

attracting the brightest minds and nurturing the most pioneering candidates who desire

to make a great impact on the future of Dubai