Trump International, Dubai is a luxury golf club in the heart of Dubai's DAMAC Hills. The club features an 18-hole Championship Standard Course, a 9-hole floodlit par 3 course and a variety of world-class amenities that cater to every member of the family.
Trump International Golf Club is looking for Senior Hostess to join their dynamic team.
Job Purpose:
The Senior Hostess is the first point of contact for members and guests dining at the golf club. This role is responsible for providing a warm welcome, managing reservations, and ensuring efficient seating arrangements to support a smooth and enjoyable dining experience. As a representative of the club's hospitality, the Senior Hostess must maintain a polished and professional demeanour at all times. Senior Hostess supervises junior hosts/hostesses, coordinates with service staff, and ensures the highest standards of hospitality and professionalism are maintained at all times.
Key Responsibilities:
- Greet members and guests with a friendly, courteous, and professional attitude.
- Escort guests to their tables and present menus.
- Answer questions about the restaurant, menu, or club amenities as needed.
- Manage reservations using the club's booking system.
- Maintain accurate waitlists and communicate expected wait times.
- Coordinate table turnover to maximize dining room efficiency, especially during busy periods or events.
- Communicate guest seating and flow updates to servers and management.
- Monitor dining room and patio capacities and support pacing of incoming parties.
- Assist with guest special requests (e.g., dietary needs, accessible seating, and large parties).
- Supervise, train, and support host/hostess team members.
- Communicate with servers and management to ensure smooth seating and service flow.
- Provide members with personalized service and attention to club standards.
- Handle guest concerns or complaints gracefully and escalate as needed.
- Ensure the entrance, reception area, and hostess stand are clean, tidy, and welcoming at all times.
Qualifications & Experience:
- 2+ years of experience as a hostess or front-of-house staff in a five star/premium restaurant or hotel.
- High school diploma or equivalent
- Well-groomed and presentable appearance in line with club standards
- Availability to work evenings, weekends, and holidays
- Knowledge of club culture and expectations is an asset
Skills & Competencies:
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Calm, friendly demeanour with a high level of professionalism
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with reservation systems and POS software is a plus
- Leadership & team coordination
