Senior Human Resources Specialist

Location: Maadi On-site

Industry: Call Center / BPO

Shift: US Shift

Headcount: Around 50 employees

Experience: 36 years (call center experience is required)

About the role

We run a call center operating on a US shift and we're looking for a strong HR Operations & Payroll Specialist to fully own the HR function for a team of around 50 people.

This is not an entry-level role and not a recruitment-only position.

We need someone practical, organized, and reliable someone who understands how call centers actually work and can handle HR operations, payroll inputs, personnel, and recruitment without constant supervision.

What you'll be responsible for

• HR Operations (day-to-day)

-Managing attendance, lateness, absences, and time-off

-Handling warning letters, deductions, and disciplinary actions

-Managing resignations, terminations, and exit documentation

-Keeping employee files complete, clean, and up to date

-Acting as the main HR contact for team leaders and operations

-Payroll & Personnel (critical part of the role)

-Preparing accurate payroll inputs (attendance, deductions, new hires, resignations, variable pay)

-Coordinating with finance to ensure payroll is on time and error-free

-Handling contracts, personnel records, and documentation

-Managing social insurance files and labor compliance requirements

-Recruitment & Onboarding

-Coordinating hiring needs with operations

-Screening and interviewing call center candidates

-Managing onboarding and handover to ops

-Tracking 30-day retention and early attrition

-Replacing attrition quickly when needed

-Employee Relations

-Handling employee issues and complaints professionally

-Conducting investigations when required

-Making sure all actions are properly documented and fair

• Reporting

-Weekly updates: headcount, attendance issues, hiring status

-Monthly summaries: attrition, payroll inputs, hiring efficiency

-Flagging problems early instead of reacting late

• What we're looking for

-36 years of HR experience in a call center or BPO

-Real hands-on experience with:

HR operations

Payroll inputs

Personnel & compliance

High-volume recruitment

Solid understanding of Egyptian labor law

Good Excel skills (attendance & payroll sheets)

Able to work US shift

Organized, detail-oriented, and accountable

Comfortable working on-site in Maadi

• This role is NOT for you if:

-You are entry-level

-Your experience is mainly recruitment only

-You've never worked with payroll inputs or personnel files

• Compensation

-Salary: 15,000 20,000 EGP (based on experience)

-Performance-based KPI bonus

-Stable role with clear responsibilities and authority

• Why this role

-Clear scope and ownership

-Direct communication with operations

-No unnecessary bureaucracy

We value results and accountability over titles