Job Purpose
This role is responsible for managing the day-to-day operations of the organization's IT infrastructure to ensure systems are available, and performing effectively. This includes the administration and support of LAN/WAN networks, servers, internet services, and related technologies that enable smooth business operations.
Key Responsibilities:
- Support and maintain ICT assets as assigned, with a proactive and adaptable approach to IT operations.
- Assist in managing systems, servers, and networks to ensure smooth day-to-day operations.
- Provide basic support for office technologies such as CCTV and related systems (training can be provided).
- Support enterprise applications such as Microsoft 365 and other business applications from an infrastructure and user support perspective.
- Stay updated with relevant technology trends and suggest improvements where applicable.
- Identify and report system issues, and assist in implementing solutions.
- Support implementation of IT security practices across systems, networks, and endpoints.
- Ensure smooth functioning of core IT services such as antivirus, printing, and email.
- Assist in providing secure remote access (e.g., VPN) to users.
- Respond to user support requests and coordinate with helpdesk or senior team members to resolve issues within agreed timelines.
- Provide basic technical support and guidance to end users.
- Support resolution of technical issues and escalate complex problems when required.
- Perform other related IT tasks as assigned by ICT Management.
- Exposure to ERP systems (such as SAP) is an added advantage.
Qualifications & Background:
- Engineering Degree in Information Technology / Computer Science / Software Engineering.
- A total of 8 years in IT and minimum 4-5 years in an IT environment in similar position.
- Certification in ITIL, CISCO, Microsoft & other leading IT technology vendors.
