About UltaHost
Ultahost is global web hosting company with a fully remote team. We're expanding our infrastructure and preparing to launch a new suite of cloud hosting products for customers worldwide.
Job Overview
We're looking for a highly skilled, hands-on
Senior Infrastructure Engineer (Level 4 Support) who can confidently operate and scale network, virtualization, storage, and hosting infrastructure across global data centers-and who can solve issues fast, automate aggressively, and contribute new ideas that improve our platform and product offerings.
If you're a builder-operator who lives at the intersection of networking + virtualization + storage + hosting, this role is for you.
What You'll Do (Key Responsibilities)
Design, deploy, and manage scalable cloud VPS infrastructure across multiple data centers.
- Build and operate Proxmox clusters (primary platform), ensuring HA, performance, and stability.
- Work with and/or support additional virtualization and cloud platforms when needed:
- KVM / QEMU, Proxmox VE, VMware vSphere/ESXi, Microsoft Hyper-V
- OpenStack, oVirt / RHV, Xen, LXD/LXC, Virtuozzo (bonus)
- Implement resource planning, capacity forecasting, and performance optimization across virtualization stacks.
- Develop and improve provisioning pipelines, templates, images, and deployment standards.
Storage & Ceph
- Install, manage, and optimize Ceph (MON/OSD/MGR/RGW) for high-performance and fault-tolerant storage.
- Improve storage performance, balancing, replication, recovery, and cluster scalability.
- Implement backup and snapshot strategies, and ensure storage availability for VPS and cloud services.
Network Engineering
- Configure, monitor, and troubleshoot Juniper switching/routing hardware.
- Own network performance optimization: routing stability, throughput, latency, packet loss, and capacity planning.
- Work with routing and HA technologies (BGP/OSPF/VRRP, VLANs, LACP, etc.).
- Design secure and reliable interconnects between data centers and cloud infrastructure.
Security: Firewalls, VPNs & Hardening
- Configure and manage firewalls, VPNs, access policies, and network security controls.
- Implement security best practices: segmentation, ACL policies, patching strategy, vulnerability mitigation, and incident response readiness.
- Work with secure remote access, bastion models, and least-privilege access.
Operating Systems & Hosting Stack
- Manage production hosting/server environments on:
- Linux: Ubuntu, Debian, AlmaLinux, Rocky Linux, CentOS (legacy), Red Hat Enterprise Linux (RHEL)
- Windows Server: 2016 / 2019 / 2022 (IIS/AD is a plus)
- Maintain and optimize web server stacks and hosting infrastructure:
- Nginx, Apache, LiteSpeed / OpenLiteSpeed
- Reverse proxy setups, SSL/TLS, caching, log analysis, performance tuning
- Bonus exposure: PHP-FPM, MySQL/MariaDB, Redis, HAProxy, Keepalived
Monitoring, Reliability & Incident Response
- Monitor infrastructure performance and proactively resolve incidents to minimize downtime.
- Build alerting and observability (metrics/logs/traces) and improve real-time monitoring workflows.
- Create and implement disaster recovery plans, failover designs, and redundancy strategies.
- Participate in on-call/shift operations as required for a global hosting platform.
Documentation & Collaboration
- Maintain detailed infrastructure documentation: configurations, diagrams, policies, and runbooks.
- Collaborate with DevOps, Support, Product, and Leadership teams to ensure reliability, availability, and scalability.
- Recommend architecture improvements and propose new product/feature ideas for Ultahost's cloud offerings.
What We're Looking For (Requirements)
- 5+ years of experience in cloud VPS management, hosting infrastructure, data center operations, or similar roles.
- Strong, hands-on experience with:
- Proxmox clusters + KVM/QEMU
- Ceph storage (deployment, troubleshooting, tuning, scaling)
- Juniper networking (routing/switching/troubleshooting)
- Solid expertise across:
- Virtualization & HA concepts (cluster HA, migration, replication, failover)
- Networking protocols and technologies (BGP, OSPF, VLAN, VRRP, LACP, etc.)
- Performance tuning and root-cause analysis under pressure
- Security fundamentals (firewalls, VPNs, hardening, patch management)
- Monitoring and incident response best practices
- Strong English written & verbal communication skills.
- Comfortable with fast-paced environments, autonomy, and shift/on-call requirements.
- Bachelor's degree in a related field (or equivalent experience).
- Preferred experience with relational databases such as MySQL, MariaDB, and PostgreSQL, with expertise in SQL administration.
- Knowledge and experience in the setup, configuration, and management of various hosting platforms like cPanel, Plesk, CuberPanel, HestiaCP, cwp
Bonus Points (Nice to Have)
- Experience with OpenStack, VMware, Hyper-V, oVirt/RHV, Xen, LXD/LXC.
- Automation experience with Ansible / Terraform / Python / Bash / CI-CD.
- Kubernetes knowledge (deploying/operating clusters for customers).
- Hosting billing/provisioning integration experience (WHMCS or custom systems).
- Background in web hosting or cloud industry (preferred).
- Strong product mindset: ability to propose and shape new cloud/hosting offerings.
